Bruce Payne
Tulsa,OK
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
16
16
years of professional experience
2023
2023
years of post-secondary education
Work History
Account manager/Outside Sales Representative
Airgas
Tulsa, Oklahoma
07.2010 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed customized solutions for diverse customer needs.
- Coordinated with cross-functional teams to streamline service delivery.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Conducted market research to identify potential customers.
Inside Sales Representative
Airgas
Tulsa, OK
01.2020 - 03.2022
Laboratory Technician
Airgas
Tulsa, Oklahoma
11.2017 - 12.2019
- Maintained laboratory equipment and ensured proper functioning at all times.
- Prepared samples and reagents for various experiments and analyses.
- Trained new staff on laboratory protocols and safety procedures effectively.
- Implemented safety measures to comply with industry regulations and standards.
Lead Production Operator
Airgas
Tulsa, Oklahoma
07.2016 - 11.2017
- Operated production equipment safely and efficiently for optimal output.
- Monitored quality control processes to ensure product consistency.
- Trained and mentored new team members on operational procedures.
Production Operator
Airgas
Tulsa, Oklahoma
07.2010 - 07.2016
- Operated machinery for efficient production of gas and related products.
- Monitored production processes to ensure compliance with safety standards.
- Conducted quality checks on finished products to maintain high standards.
Education
Biblical Studies
Apostolic College Of Biblical Studies
Tulsa, OK 10.2022 - 05.2025
General Education Diploma
Tulsa, OKSkills
- I strive to be honest salesman, practicing integrity, I care about the customers that I service I also care about the employer that employs me and strive to do my very best to succeed I have a proven track record of many wins and maintaining existing business
Timeline
Biblical Studies
Apostolic College Of Biblical Studies
10.2022 - 05.2025
Inside Sales Representative
Airgas
01.2020 - 03.2022
Laboratory Technician
Airgas
11.2017 - 12.2019
Lead Production Operator
Airgas
07.2016 - 11.2017
Account manager/Outside Sales Representative
Airgas
07.2010 - Current
Production Operator
Airgas
07.2010 - 07.2016
General Education Diploma