BRUCE PINEDA
Spark by Hilton San Antonio Airport / Baywood Hotels
San Antonio,TX
5
years of professional experience
Hotel General Manager and people-first operations leader with progressive experience across front office, housekeeping, staffing, payroll, guest recovery, compliance, vendor coordination, and team development. Hands-on with OPERA and PEP PMS and experienced leading fast-moving hotel operations with calm, accountable execution.
Work History
General Manager
3 Months- Directed daily operations for front desk, housekeeping, breakfast, maintenance, payroll, purchasing, safety, and guest experience to ensure seamless service delivery.
- Led staffing and scheduling while overseeing onboarding, coaching, performance accountability, guest recovery, vendor coordination, and inventory controls to enhance operational efficiency.
- Lead staffing, scheduling, onboarding, coaching, performance accountability, guest recovery, vendor coordination, and inventory controls.
- Supported two extended-stay military groups totaling 47 rooms at a $137 ADR, including rooming lists, billing, and operational communication.
Task Force General Manager / General Manager
4 Months- Promoted to property-wide leadership after serving as Guest Service Manager, overseeing operations, staffing, financial controls, and ensuring brand compliance.
- Stabilized operations by implementing clearer schedules, providing coaching, ensuring maintenance follow-up, enhancing manager communication, and establishing consistent operating expectations.
- Collaborated with regional leadership, ownership, accounting, revenue management, and sales to align on property performance and strategic priorities.
Guest Service Manager
3 Years 11 Months- Utilized OPERA PMS for managing reservations, check-ins/check-outs, room assignments, guest profiles, folios, payments, and shift reporting to ensure seamless guest experiences.
- Supervised front-office operations, managing cash controls, guest communication, service recovery, scheduling, training, and overnight coverage to maintain service excellence.
- Demonstrated leadership through effective execution and calm resolution of escalated guest and operational issues, fostering a positive environment.
Education
Diploma
Motivational Speaker Certificate
Skills
OPERA PMS
PEP PMS
Quore
Netchex
Financial management
Hilton Honors
Microsoft Office
Google Workspace
Kipsu
Accomplishments
- Nominated for Coach of the Year with Skyhawks Sports Academy in recognition of leadership, coaching performance, and positive impact on athletes.
- Led the turnaround of an underperforming hotel by improving guest satisfaction scores, strengthening operational standards, and rebuilding team culture.
- Established higher expectations for accountability, service, cleanliness, and overall performance, helping create a more consistent and results-driven operation.
STRENGTHS
- Hotel Operations
- Team Leadership
- Scheduling & Payroll
- Guest Recovery
- Training & Coaching
- Safety & Compliance
- Vendor Coordination
- Inventory Controls
EARLIER EXPERIENCE
- Dallas Cowboys Pro Shop, Retail Associate, 2021
- Interstate Batteries, Route Sales / Warehouse, 2016 - 2021
ADDITIONAL EXPERIENCE
- Director & Coach, Skyhawks Sports Academy, Sept 2021 - Present / San Antonio, TX
- Lead youth programs, supervise and train coaches, communicate with families, and create structured, safe learning environments. Selected as a San Antonio Coach of the Year candidate and recognized at the organization’s national annual meeting.
Timeline
General Manager
Spark by Hilton San Antonio Airport / Baywood Hotels
05.2026 - CurrentRead More
Task Force General Manager / General Manager
Holiday Inn Express & Suites N-Windcrest / Baywood Hotels
01.2026 - 05.2026Read More
Guest Service Manager
Holiday Inn Express & Suites N-Windcrest / Baywood Hotels
02.2022 - 01.2026Read More
River Ridge High School
Diploma
Read More
IAP Career College
Motivational Speaker Certificate
Read More