Lilandra Turull
NEWYORK
Summary
Results-driven Operations Manager skilled in streamlining workflows and enhancing efficiency across multiple properties. Demonstrated success in training teams, managing vendor relationships, and implementing creative strategies that drive operational excellence and guest satisfaction.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
General Manager
Namron Hospitality
New York, NY
12.2025 - Current
- Launched property operations by preparing inventory, hiring staff, and overseeing deep cleaning processes.
- Coordinated efforts of concierge, housekeeping, and maintenance teams to maintain high standards of service and facility upkeep.
- Oversaw VIP arrival processes, skillfully handling escalations and executing service recovery measures to maintain high service standards.
- Acted as a primary liaison for the company, fostering positive relationships with stakeholders and clients.
- Delivered comprehensive operational reports weekly and monthly to management, enhancing decision-making processes.
- Achieved accurate financial oversight by collaborating with finance department.
- Elevated guest satisfaction metrics through effective customer alliance strategies.
- Optimized operational KPIs to achieve strategic performance goals.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Operations Manager
Sonder
New York, NY
09.2021 - 11.2025
- Streamlined operational workflows for multiple properties to enhance efficiency and reduce processing time.
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Developed and monitored performance metrics to ensure operational excellence across departments.
- Trained and mentored staff on best practices for operational procedures and safety standards.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
Creative Director
Black Pyramid
New York, NY
2017 - 2021
- Led creative strategy development for brand campaigns across multiple platforms.
- Collaborated with cross-functional teams to ensure cohesive visual identity and messaging.
- Directed photo shoots and video productions, overseeing all aspects of creative execution.
- Mentored junior designers, fostering skill development and creativity within the team.
- Monitored industry trends to keep creative materials fresh and engaging.
Education
Bachelor of Science - Film Production
Mercy University
New York, NY05.2025
Skills
- Adobe Suite
- Clock PMS
- Opera PMS
- Dispatch PMS
- Slack
- Monday
- Asana
- Training and coaching
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Namron Hospitality
12.2025 - Current
Operations Manager
Sonder
09.2021 - 11.2025
Creative Director
Black Pyramid
2017 - 2021
Bachelor of Science - Film Production
Mercy University