Stephen Zuravin
Eustis
Summary
Dedicated 15 year Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Holiday Inn Express Orlando International Drive
08.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
General Manager
Naples Hotel Group / TownePlace Suites By Marriott
04.2022 - 08.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
General Manager
Fairfield Inn & Suites / Home2 Suites By Hilton
07.2020 - 04.2022
- Directly accountable for the oversight and performance of the both the Home2 Suites by Hilton and Fairfield Inn & Suites Ocean City Bayside.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Performed statistical analyses to gather data for operational and forecast team needs
- Evaluated suppliers to maintain cost controls and improve operations
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
Area General Manager
Crosswinds Metro Development
04.2018 - 06.2020
- Directly accountable for oversight and performance of the Home2 Suites & Hampton Inn by Hilton Albany Airport/Wolf Road
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Performed statistical analyses to gather data for operational and forecast team needs
- Evaluated suppliers to maintain cost controls and improve operations
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
Director of Resort Services
The Equinox, Luxury Collection Golf Resort & Spa
11.2017 - 04.2018
- Directly accountable for all aspects of Resort Services including Resort Service Desk, Valet Services, Bell Services, Concierge Services, Night Audit, and Security
- Responsibilities included operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures
- Implement and enforce all SPG/Marriott Brand Standards in all areas supervised
- Maintain professional and high quality service oriented environment at all times
Assistant General Manager
Holiday Inn Express Universal Studios
08.2017 - 11.2017
- Directly accountable for overall day to day hotel operations.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Assistant General Manager
Holiday Inn Orlando SW, Celebration
08.2011 - 08.2017
- Directly accountable for overall day to day hotel operations.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Performed statistical analyses to gather data for operational and forecast team needs
Education
High School Diploma -
Scotia- Glenville High School
Scotia, NY06.2008
Lodging Mgmt. Program Certificate (NYSHTA) - Hospitality
Albany Career And Technical School
Albany, NY06.2008
Skills
- Software/ System Skills
- Opera PMS
- Concerto
- FOSSE
- Hilton On-Q
- Galaxy/Lightspeed
- Inn-time PMS
- Jonas (Spa & Golf Management Software)
- Protobase/Fusebox
- M3 Accounting Software
- Profitsword
- Shift 4
- Maitre-D POS
- Micros-POS
- PERFORM
- Delphi/Sales Pro
- Travel Click- Demand 360
- MS Office-All applications
- Gmail/G-Suite Platforms
Certification
2 Year Lodging Management : NYSHTA
Extended Stay GM Certification (Hilton)
Extended Stay GM Certification (Marriott-Select Service)
GRO Certified (Hilton)
One Yield Certified (Marriott)
MARSHA Certified (Marriott)
Delphi Certified (Hilton/Marriott)
ServSafe Certified (Food Handling)
- Employee of the quarter July 2009
- IHG Platinum Pin Award in April 2011
- Top Enrollment Award for IHG Loyalty Program
- 2015 Spirit of Hospitality Awards Runner-Up (Osceola County Chamber of Commerce)
Timeline
General Manager
Holiday Inn Express Orlando International Drive
08.2023 - Current
General Manager
Naples Hotel Group / TownePlace Suites By Marriott
04.2022 - 08.2023
General Manager
Fairfield Inn & Suites / Home2 Suites By Hilton
07.2020 - 04.2022
Area General Manager
Crosswinds Metro Development
04.2018 - 06.2020
Director of Resort Services
The Equinox, Luxury Collection Golf Resort & Spa
11.2017 - 04.2018
Assistant General Manager
Holiday Inn Express Universal Studios
08.2017 - 11.2017
Assistant General Manager
Holiday Inn Orlando SW, Celebration
08.2011 - 08.2017
High School Diploma -
Scotia- Glenville High School
Lodging Mgmt. Program Certificate (NYSHTA) - Hospitality
Albany Career And Technical School
2 Year Lodging Management : NYSHTA
Extended Stay GM Certification (Hilton)
Extended Stay GM Certification (Marriott-Select Service)
GRO Certified (Hilton)
One Yield Certified (Marriott)
MARSHA Certified (Marriott)
Delphi Certified (Hilton/Marriott)
ServSafe Certified (Food Handling)
- Employee of the quarter July 2009
- IHG Platinum Pin Award in April 2011
- Top Enrollment Award for IHG Loyalty Program
- 2015 Spirit of Hospitality Awards Runner-Up (Osceola County Chamber of Commerce)
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