Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andre Berry

Southfield,MI

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Fone Fixers
Detroit, MI
02.2025 - Current
  • Oversaw comprehensive store operations, including inventory management, cost tracking, and financial oversight, reducing expenses by 15% and optimizing efficiency in a high-volume tech repair environment.
  • Directed technical repairs for diverse devices, implementing quality control protocols to ensure accuracy, timeliness, and compliance with industry standards.
  • Managed customer escalations and resolutions, de-escalating conflicts and building positive relationships, leading to a 20% increase in repeat business and satisfaction scores.

Assistant Manager

Ubreakifix by Asurion
Southfield, MI
10.2023 - 02.2025
  • Utilized diagnostic software to troubleshoot and resolve technical issues in electronics, handling an average of 50 repairs per week.
  • Led team training and development, enhancing repair efficiency and operational flow.
  • Trained junior technicians on best practices, improving team productivity by 25%.

Lead Repair Technician

IFIXITALL
Southfield, MI
03.2021 - 08.2023
  • Conducted advanced troubleshooting and repairs on electronics using specialized tools, resolving complex issues like micro soldering and component-level fixes.
  • Managed high-volume repairs, including screens, batteries, and connectivity problems, while maintaining strict quality standards.

Geek Squad Agent

Best Buy
Southfield, MI
01.2020 - 03.2021
  • Delivered exceptional technical support by troubleshooting and repairing 50+ weekly devices, including PCs, gaming systems, and phones, achieving a 95% first-time fix rate through advanced skills like micro soldering.
  • Managed customer escalations with professionalism, resolving complex issues and boosting satisfaction, which translated to a 20% increase in repeat business in a high-volume repair environment.
  • Oversaw operational logistics, including inventory management and cost tracking, ensuring efficient service delivery and reducing expenses by 15%, leveraging leadership experience to support team performance.

Delivery Driver

FedEx
Oak Park, MI
06.2019 - 12.2019
  • Delivered 150+ packages daily in the Dearborn area, utilizing scanners and GPS for accurate routing.
  • Emphasized customer service and attention to detail, achieving zero delivery errors during tenure.
  • Loaded/unloaded vehicles and managed heavy lifting in compliance with safety standards.

Field Service Technician

Stanley Steemer
Livonia, MI
10.2018 - 05.2019
  • Delivered door-to-door cleaning services, interacting with customers to assess needs and upsell add-ons, increasing sales by 30%.
  • Ensured safety protocols during operations to prevent property damage.
  • Excelled in face-to-face sales and customer communication for accessories and enhanced services.

Education

High school diploma - Livonia, MI

Winston Churchill High School
Livonia, MI
06.2017

Skills

  • Data recovery
  • IT diagnostic tools
  • Malware removal support
  • Network monitoring
  • Supervising experience
  • User management
  • Communication skills
  • Tablet repair
  • Assembly
  • Equipment troubleshooting
  • Customer support
  • Microsoft Outlook
  • Windows
  • Microsoft Word
  • Network troubleshooting
  • Mac OS
  • Technical Support
  • Leadership
  • Windows support
  • Software troubleshooting
  • Email configuration
  • Productivity software
  • Hardware support
  • Technical user customer support
  • Word processing
  • IT support
  • Service cancellation management
  • Data management
  • Microsoft Windows Server
  • Chrome OS support
  • Software maintenance
  • Sales
  • Operating system updates
  • Android support
  • Customer service
  • Problem-solving
  • Microsoft 365 proficiency
  • Software installation
  • DNS
  • Desktop computer repair
  • IOS support
  • Packaging
  • Desktop Support
  • Troubleshooting
  • POS
  • Operating system installation
  • DHCP
  • Computer literacy
  • Microsoft Excel
  • Cash handling

Certification

  • Life Insurance License
  • Driver's License
  • Google IT Support Professional Certificate
  • Google UX Design Certificate
  • CompTIA Fundamentals
  • CompTIA A+ Certification Core 2
  • CompTIA A+ Certification Core 1
  • Google Data Analytics Certificate

Timeline

General Manager

Fone Fixers
02.2025 - Current

Assistant Manager

Ubreakifix by Asurion
10.2023 - 02.2025

Lead Repair Technician

IFIXITALL
03.2021 - 08.2023

Geek Squad Agent

Best Buy
01.2020 - 03.2021

Delivery Driver

FedEx
06.2019 - 12.2019

Field Service Technician

Stanley Steemer
10.2018 - 05.2019

High school diploma - Livonia, MI

Winston Churchill High School

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