Eric VandenAvond
Kaukauna,WI
Summary
Dynamic professional with extensive experience at Anduzzi's Sports Bar & Grill, excelling in guest satisfaction and team leadership. Proven ability in financial reporting and effective communication, ensuring operational excellence. Adept at problem-solving and vendor relationship management, consistently enhancing service quality and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Anduzzi's Sports Bar & Grill
Kaukauna, USA
12.2022 - 02.2025
- Floor supervision, ensuring guest satisfaction
- Enhancing the guest experience
- Safe counting, counting down server and or bartender banks, counting safe and poker bags ensuring they balance out
- Communication, communicating with kitchen staff so they know of events or reservations for the day, communicating specials with servers and bartenders to ensure best service, talking though problems and coming to solutions
- Open/Close the restaurant alone
- Count Registers back to their set amount
- Daily paperwork, Cash drop for the day, Communication Logs, Labor Budget
- Take Inventory and order supplies through reps
- Handle situations with unhappy guests and staff
- Make sure every close is similar in cleanliness and professionalism
- Holding staff accountable for their own daily cleaning duties
- Schedule events such as banquets and reservations
- Set up areas for larger groups, banquets and reservations alike
Office Assistant
Cadre Contracted with City of Kaukauna
Kaukauna, USA
08.2022 - 11.2022
- Assist community members with information
- Enroll customers in city run programs
- Greet customers professionally and assist in a timely manor
- Submit payments for various activities
- Reconcile cash till
- Assist coworkers and supervisors as needed
- Data entry
- Cash handling
- This job has had a wide range of activities
- It started as just helping cover lunch breaks by answering phones and helping customers, and has turned into all sorts of office work, from data entry to going to the city parks to help hang signs
- I have enjoyed my experiences here and excelled beyond expectations
Customer Service Representative
UNITED HEALTH GROUP INSURANCE
Green Bay, USA
09.2020 - 10.2021
- Interact with Members in a professional manor
- Provide Accurate and Detailed information about benefits
- Review personal information confirming it is correct
Key Holder/Supervisor/Manager
ANDUZZI'S SPORTS CLUB
Green Bay, USA
09.2017 - 08.2020
- Open/Close the restaurant alone
- Count Registers back to their set amount
- Daily paperwork, Cash drop for the day, Communication Logs, Labor Budget
- Take Inventory and order supplies through reps
- Handle situations with unhappy guests and staff
- Make sure every close is similar in cleanliness and professionalism
- Holding staff accountable for their own daily cleaning duties
Education
First Year - Cyber Security
Fox Valley Technical College
Appleton, WI03.2025
Skills
- Microsoft Office
- Android OS
- iOS
- Windows OS Proficiency
- Linux OS Proficiency
- Computer hardware
- Network security
- Problem solving
- Financial reporting
- Customer relationship management (CRM)
- Vendor relationship management
- Desktops, laptops, and mobile devices
- Firewall management
- System troubleshooting
- Effective communication
- Critical thinking
- Hardware installation
- Network maintenance
- Server maintenance
- Application installations
- Data recovery
- Virtualization technologies
- IT documentation
- Microsoft intune
Certification
TABC
Additional Information
Quick Learner., Easily Follows instructions., Asks questions when additional information is needed., Organized., Persistent in Microsoft Office and Excel.
Timeline
Assistant General Manager (AGM)
Anduzzi's Sports Bar & Grill
12.2022 - 02.2025
Office Assistant
Cadre Contracted with City of Kaukauna
08.2022 - 11.2022
Customer Service Representative
UNITED HEALTH GROUP INSURANCE
09.2020 - 10.2021
Key Holder/Supervisor/Manager
ANDUZZI'S SPORTS CLUB
09.2017 - 08.2020
First Year - Cyber Security
Fox Valley Technical College
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