Bruce Sandy
Wilmington,North Carolina
Summary
Dynamic IT Manager with extensive experience in public safety and local government organizations, adept at project management and team leadership. Spearheaded the establishment of a town-supported IT department, significantly enhancing disaster communications and implementing advanced cybersecurity measures. Recognized for delivering innovative solutions that improve operational efficiency and resilience in critical systems. Passionate about leveraging technology to drive organizational success and community safety.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Manager
Town of Leland
Leland, NC
07.2021 - Current
- Transitioned IT program from 3rd party MSP to town supported department
- Recruited and trained team of 4 in positions that compliment one another on supporting and advancing IT and AV systems for the Town
- Completed IT policy and procedures for all IT functions within the Town
- Worked as active COM/L and ITSL on the Incident Management Team, training with others and developing plans such as THIRA and Cyber Security Assessment and Response
- Participating member of the NC SERT ESF2 team, training and deploying to regional and state level incidents as COM/L, COM/T, and ITSL roles
- Developed and currently Implementing PACE plans for each area critical to communications and technology
- Implemented Dual Carrier Cellular Mobile Internet for 35 vehicles and fire apparatus each apparatus is prepared to use Starlink in the event of cellular failure
- Upgraded UHF and P25 700/800mhz systems and added resilience to each system
- Implemented Motorola Radio Management System for 250+ radios allowing for remote upgrade and programming on the fly Decreasing the time needed to adjust to pending natural or manmade threats
- Consulted with Police on implementation of UAS program for the Town and Cape Fear Regional Special Teams
- Maintained inventory of all IT Equipment, even though supply chain challenges
- Designed and managed implementation of technology expansion coinciding with Town Hall Expansion and Renovation these include BDAs, Camera Systems, Advanced Networking Systems, Server Infrastructure, Door Access Control etc
- Implemented and maintained Cyber Security program with emphasis on education
- Migrated Town to SharePoint from older network storage
- Starting to implement 3-year hardware upgrade plan to modernize the town
UAS Program Manager/Chief Pilot
UAS Program Manager/Chief Pilot
09.2018 - 07.2021
- Created framework for UAS Team consisting of 10 pilots
- Developed training program with training division and implemented qualification endorsements to help pilots excel in specialized areas
- Developed SOG/SOPs and continued to update them as new requirements emerged
- Policy Advisor for other Police, Fire and EM organizations with new and existing programs
- Worked with Dronesense to test products and give feedback on mission after actions
- Trained with local, regional, and federal partners and integrated our operations into their missions
- Consulted with other agencies to help them start their own programs
- Developed advanced UAS response vehicles to support all hazards missions, with communications, Situsation Unit, and command stations
IT Director
Pender EMS & Fire Inc
Burgaw, NC
09.2017 - 07.2021
- Constructed 5-year IT vision for agency and worked to have it approved and continuing implementation
- Plan included all server and desktop upgrades on a replacement schedule for better budgeting
- Full Network upgrade including Fiber installs and hardened Firewalls meeting HIPPA requirement
- Installation of Cradlepoint Modems for field computing support
- 50+ MDT nodes in the field w/ 2FA secure access
- Manage IT support daily operations for 230 full time and 140 part time/volunteer positions
- Act as network administrator supporting Cisco, Ubiquiti, Sonicwall, and Cradlepoint network solutions for fixed and mobile resources
- Communications Unit Leader for Type 3 ICS team
- Field Communications Team Leader ensuring tactical and wide area communications for special operations teams operating in various environments
- Maintain Mobile Command Center along with Cellular and Satellite Communications systems
- Manage team to maintain full Azure Cloud environment for Active Directory Services, Cloud, and Office 365 services
- Install new Mobile Data Systems in apparatus as needed for growth
IT Manager
New Hanover County
Wilmington, North Carolina
09.2015 - 09.2017
- Led team of 16 analyst who oversee all aspects of Health and Human Services, including Public Safety, Health Department, Department of Social Services, Department of Aging, and others
- Prepared budgets for IT projects for many departments
- Worked with Operations team to build a 3-year plan for each department and presented plan to department heads and C level officers
- Consulted with operations team on network latency issues as well as install of new network firewalls, switches, and wireless access in security sensitive areas
- Implemented Hardware end to end encryption for remote networks as well as mobile networks
- Let team that upgraded VOIP system for 2100 lines of service
Emergency Services IT Director
Pender County Sheriff’s Office
Burgaw, North Carolina
08.2007 - 09.2015
- Manage team that develops and maintains Public Safety Network to include:
- 911 Telephone Systems
- Radio Communications Systems (700/800mhz, VHF, UHF, Paging)
- Mobile Command Satellite Communication Systems
- Public Safety Network to include Cisco, Dell, and Sonicwall routers and switches
- Administer VM Networks in multi site configuration
- Develop and manage enterprise level GIS services and applications
- Maintain Microsoft Server network including AD, IIS, Exchange, and many SQL Servers
- Manage an IT Budget of nearly 1 million dollars a year
- Implemented Private Cloud Solution for all Public Safety Agencies
- Manage multiple large project implementations at the same time
Systems Engineer
VisionAIR
Castle Hayne, North Carolina
09.1999 - 08.2007
- Worked with Clients to Design, Construct, and Implement Software and Hardware Solutions over 32 states
- Work with Clients to define needs and discover workflow
- Work with Dell to engineer server solutions
- Install and configure hardware and software solutions
- Train IT departments as needed on purchased solutions
- Escalation POC for support to work through tougher issues and delicate clients
- Report workflow and training deficiencies back to client and develop plans to address same issues
Helpdesk Lead
VisionAIR
Castle Hayne, North Carolina
09.1999 - 08.2007
- Managed 4 teams of support techs as well as develop protocols for these teams
- Responsible for the management of 26 helpdesk employees spread over 4 teams
- Point of escalation as well as brought in 3rd parties like Microsoft or Cisco to resolve issues
- Worked with Product Management, Product Test and Development to escalate issues for resolution
- Report matrix of team performance
- Develop escalation and training programs for all employees
Education
Computer Technology Integration -
Cape Fear Community College
Wilmington, NC12.2019
Skills
- Project management
- Systems administration
- Disaster Communications
- Incident Management
- Team building
- Vendor management
- Analytical Problem-Solving
Certification
- ICS 100,200,700,800,300 and 400
- A+
- Network+
- FAA Part 107
- Motorola Systems and Programming Essentials
References
References available upon request.
Timeline
IT Manager
Town of Leland
07.2021 - Current
UAS Program Manager/Chief Pilot
UAS Program Manager/Chief Pilot
09.2018 - 07.2021
IT Director
Pender EMS & Fire Inc
09.2017 - 07.2021
IT Manager
New Hanover County
09.2015 - 09.2017
Emergency Services IT Director
Pender County Sheriff’s Office
08.2007 - 09.2015
Systems Engineer
VisionAIR
09.1999 - 08.2007
Helpdesk Lead
VisionAIR
09.1999 - 08.2007
Computer Technology Integration -
Cape Fear Community College
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