Bruce Warner
Grass Valley,CA
Summary
Reliable individual with a proven track record of providing quality services to clients. Possesses excellent problem-solving and communication skills, with a dedication to customer satisfaction.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Technician
Gold Country Copier
02.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Flooring Installer
Rich Gilpin Construction
10.2012 - 02.2024
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Installed floor coverings and edgings, using thresholds and carpet bindings to complete finish work.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
Field Service Technician
Gold Country Copier
02.2000 - 10.2012
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Service Technician
Inland Business Machines
01.1993 - 03.2000
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Problem and Issue Resolution
- Professional and Courteous
- Mechanical Aptitude
- Repair Techniques
Certification
- Certified on sharp printers, copiers and fax equipment repair/service
- Certified on panasonic printers, copiers and fax equipment repair/ service
- CMRT - Certified Maintenance and Reliability Technician
- Certified on Savin Equipment repair/service
Personal Information
Title: Maintenance Technician
Timeline
Service Technician
Gold Country Copier
02.2024 - Current
Flooring Installer
Rich Gilpin Construction
10.2012 - 02.2024
Field Service Technician
Gold Country Copier
02.2000 - 10.2012
Service Technician
Inland Business Machines
01.1993 - 03.2000
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