Bruce Wells
Austin,United States
Summary
Night Auditor, highly skilled in managing reservations, telephone calls and customer inquiries. Reliable and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
15
15
years of professional experience
Work History
Night Auditor
Canopy By Hilton
AUSTIN, TX
06.2021 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors for 140 room hotel.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Night Auditor
Hilton Austin Downtown
AUSTIN, TX
12.2016 - 05.2021
- Collaborated with 20 team members to handle guest requirements from check-in through check-out.
- Responded to guest needs quickly and efficiently, noting changes in reservations (for 800 room hotel) or special needs for day crew.
Sales & Events
CFA Fine Art Gallery
New Orleans, LA
01.2013 - 12.2016
- Maintained records related to sales, returns and inventory availability for over 100 art pieces.
- Engaged with customers to effectively build rapport and lasting relationships.
Talent Buyer
R Bar Manhattan
Manhattan, NY
02.2008 - 12.2013
- Conducted site visits, artist walkthrough and other pre-event meetings to explain event objectives, site restrictions and performance expectations for 400 person capacity venue.
Education
Bachelor of Arts - Visual Communication, Business Managment
North Georgia Technical College
Clarkesville, GASkills
- OnQ & Opera Cloud
- Guest Registration
- Account Balancing
- Customer Service
- Nightly Audits
- Conflict Resolution
Timeline
Night Auditor
Canopy By Hilton
06.2021 - Current
Night Auditor
Hilton Austin Downtown
12.2016 - 05.2021
Sales & Events
CFA Fine Art Gallery
01.2013 - 12.2016
Talent Buyer
R Bar Manhattan
02.2008 - 12.2013
Bachelor of Arts - Visual Communication, Business Managment
North Georgia Technical College
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