SHAUNISE J. EVANS
Charlestown,IN
Summary
Dynamic Night Auditor with background handling financial and administrative tasks during late-night shifts. Experience includes auditing daily transactions, reconciling discrepancies, and providing quality customer service to ensure smooth hotel operations. Strengths include problem-solving abilities, strong knowledge of accounting principles, and adept use of reservation software. Made significant impacts in previous roles by improving efficiency through implementation of effective audit procedures.
Overview
2026
2026
years of professional experience
Work History
Night Auditor
Hotel Bourre Bonne
Louisville, KY
07.2025 - Current
- Managed front desk operations during night shifts.
- Processed guest check-ins and check-outs efficiently.
- Resolved guest inquiries and concerns promptly.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Night Auditor
Coeur d'alene Resort
Coeur D'Alene, ID
05.2024 - 06.2025
- Maintained and reconciled general ledger accounts across multiple departments and business units and guest transactions.
- Managed guest reservations, room assignments, and special requests.
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
- Posted daily rates, taxes and special charges when updating guest records.
- Assisted customers with check-in and check-out processes, ensuring smooth experience.
- Assisted with front desk and concierge, handling diverse customer and operational issues throughout day and night.
Accounting Clerk
Hilton Garden Inn Denver Union Station
Denver, CO
11.2022 - 04.2024
- Maintained a courteous and professional relationship with various departments within the hotel (Sales, Front Desk, F&B).
- Work closely with sales managers to ensure accurate/timely group billing and follow up with and manage hotel A/R aging.
- Prepare weekly AP aging for check run submissions and approvals.
- Received, recorded and banked cash, checks and vouchers.
- Assisted with month-end closing procedures, including booking accruals, third party bill outs, intercompany bill outs.
- Communicated with clients, vendors, guests regarding billing inquiries or disputes.
- Analyze financial data and resolve discrepancies while providing open communications and recommendations for changes and efficiencies as appropriate.
Night Audit
DoubleTree by Hilton Aurora
Aurora, Colorado
01.2021 - 08.2022
- Reconciled daily financial transactions and prepared reports for management.
- Conducted nightly audits of cash drawers, credit card transactions, and invoices to maintain accuracy in financial records.
- Trained new team members on front desk procedures as well as night audit tasks.
- Created step by step directions of daily/nightly tasks to accommodate different learning styles.
- Ensured safety and security by monitoring surveillance cameras and reporting any suspicious activity to management or authorities.
- Provided excellent customer service to create positive experience for all guests and front desk team, while responding to complaints and various requests.
Night Audit
Hilton Denver City Center
Denver, CO
10.2018 - 12.2020
- Reconciled daily financial transactions and prepared reports for management.
- Conducted nightly audits of cash drawers, credit card transactions, and invoices to maintain accuracy in financial records.
- Trained new team members on front desk procedures as well as night audit tasks.
- Provided excellent customer service to create positive experience for all guests and front desk team, while responding to complaints and various requests.
Reservations Agent & PBX Operator
Sage Hospitality and properties
Denver, CO
11.2016 - 10.2018
- Leveraged in-depth knowledge of room categories, rates, packages, and promotions across 5 Sage Hospitality properties to provide exceptional guest service.
- Acted as a central hub, answering phones, directing inquiries, and managing reservations (including creation, cancellations, and modifications).
- Employed upselling and cross-selling techniques to personalize guest experiences and maximize hotel revenue.
- Informed guests of special promotions or packages available during their stay.
- Stayed on top of alarm panels, telephones, two-way radios and other communication equipment.
Front Desk Agent & Night Auditor
Hilton Garden Inn Cherry Creek
Denver, CO
03.2016 - 11.2016
- Mastered all aspects of the front desk operation, ensuring accuracy in the reservation system, guest check-in/out processes, and credit card batch runs.
- Proactively managed guest relations by taking and confirming reservations, resolving complaints with excellent customer service, and sharing knowledge of hotel promotions.
- Maintained meticulous records while completing end-of-day tasks, generating reports for night audit and housekeeping, and ensuring all guest requests were handled effectively throughout the shift.
- Reconciled daily financial transactions and prepared reports for management.
- Conducted nightly audits of cash drawers, credit card transactions, and invoices to maintain accuracy in financial records.
- Ensured safety and security by monitoring surveillance cameras and reporting any suspicious activity to management or authorities.
- Provided excellent customer service to create positive experience for all guests and front desk team, while responding to complaints and various requests.
Night Auditor
Hotel Bourre Bonne
Louisville, KY
Education
Secretary Certificate - Business Clerical/Computer Applications
Clearfield Job Corps Center
Clearfield, UTGED - General Studies
Great Basin High School
Clearfield, UTSkills
- Conflict resolution
- Problem Solving
- Effective communication
- OnQ
- PEP
- ProfitSword
- Opera
- Microsoft Office proficiency
Timeline
Night Auditor
Hotel Bourre Bonne
07.2025 - Current
Night Auditor
Coeur d'alene Resort
05.2024 - 06.2025
Accounting Clerk
Hilton Garden Inn Denver Union Station
11.2022 - 04.2024
Night Audit
DoubleTree by Hilton Aurora
01.2021 - 08.2022
Night Audit
Hilton Denver City Center
10.2018 - 12.2020
Reservations Agent & PBX Operator
Sage Hospitality and properties
11.2016 - 10.2018
Front Desk Agent & Night Auditor
Hilton Garden Inn Cherry Creek
03.2016 - 11.2016
Night Auditor
Hotel Bourre Bonne
Secretary Certificate - Business Clerical/Computer Applications
Clearfield Job Corps Center
GED - General Studies
Great Basin High School