Brenda Payne
Secretary
Washington
Summary
Dynamic Secretary with USDA NASS, recognized for exceptional customer service and effective office administration. Expert in appointment scheduling and fostering strong relationships, consistently exceeding expectations. Proven ability to enhance team productivity through proactive support and clear communication, ensuring seamless operations and a positive work environment.
Overview
20
20
years of professional experience
Work History
Secretary
USDA NASS
01.2005 - 04.2025
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Fluvanna County
Palmyra, VA06-1984
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Timeline
Secretary
USDA NASS
01.2005 - 04.2025
High School Diploma -
Fluvanna County