Bruna Capoluppo
San Francisco,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Dental Sales Consultants
01.2020 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server & Host
Brick & Bottle
04.2016 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server & Cashier
Chipotle
09.2015 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Atria Senior Living
Server
02.2010 - 01.2015
- Collaborated with interdisciplinary teams for optimal resident care and support.
- Conducted regular quality assurance checks for safety compliance, facility cleanliness, and overall service excellence.
- Developed strong relationships with residents and families, ensuring open communication and trust.
- Promoted a positive work environment through effective leadership and open communication, resulting in increased staff retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Connected customers with services based on individual needs and vendor capabilities.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED
Sir Francis Drake High School
San Anselmo06.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Dental Sales Consultants
01.2020 - 08.2023
Server & Host
Brick & Bottle
04.2016 - 03.2018
Server & Cashier
Chipotle
09.2015 - 10.2017
Atria Senior Living
Server
02.2010 - 01.2015
GED
Sir Francis Drake High School
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