Bruna Fernandes

• Designed strategies for improving the quality of services provided by the organization.
• Facilitated communication between different teams within the organization through regular meetings.
• Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
• Directed customer service policies to enhance customer satisfaction and loyalty.
• Determined customer needs and calculated payment options based on consultative sales process.
• Provided feedback to improve strategies, programs and initiatives.
• Delegated work to staff, setting priorities and goals.

• Analyzed customer feedback to identify areas for improvement in products and services.
• Provided training sessions for new employees on sales techniques, procedures.
• Created reports and presentations on weekly sales performance to senior management.

Simplified shipping and receiving processes for improved workflow.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Alternated goods in inventory by observing first-in, first-out approach.

Checked packages and merchandise for damages, and notified vendors of shipments to verify accuracy and prevent errors.

Used hand-held devices and computers to record and monitor inventory levels, and completed audits to uncover and address inaccuracies.

Consistently lifted materials weighing as much as 30 pounds.