Bruna Freitas
São Paulo,Brasil
Summary
Results-driven sales professional with 14 years of experience in the airline and travel industry. Experienced in customer relationship management, business development, market analysis, and strategic planning. Passionate about collaborating across teams, leveraging customer insights, and contributing to initiatives that drive sales effectiveness and business growth.
Overview
16
16
years of professional experience
Work History
Sales Account Executive
Delta Air Lines, Inc
São Paulo, SP
06.2025 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Delivered product presentations to clients, highlighting key features and benefits.
- Prepared customized presentations for prospective clients.
- Conducted market research to identify new business opportunities and trends.
- Analyzed sales data to inform strategic planning and decision-making processes.
- Analyzed competitor strategies, pricing, and offerings.
Travel Manager
Itaú Unibanco
São Paulo, Brasil
11.2024 - 06.2025
- Negotiated contracts with vendors to obtain the best rates for flights, hotels and car rentals.
- Negotiated contracts with travel vendors to secure favorable rates.
- Developed travel policies to enhance compliance and efficiency.
- Ensured that all travel expenses were accurately tracked and reported on a timely basis.
- Collaborated with finance teams on budgeting for travel expenses.
- Trained team members on travel management systems and procedures.
- Coordinated meetings and events related to business travels such as conferences and seminars.
Sales Account Executive
LATAM Airlines
São Paulo, Brasil
12.2020 - 10.2024
- Delivered product presentations to clients, highlighting key features and benefits.
- Developed and maintained strong customer relationships to drive sales growth.
- Prepared customized presentations for prospective clients.
- Conducted market research to identify new business opportunities and trends.
- Analyzed sales data to inform strategic planning and decision-making processes.
- Collaborated with cross-functional teams to enhance customer service strategies.
Executive Assistant
LATAM Airlines
São Paulo, Brasil
07.2017 - 12.2020
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Managed executive calendars and coordinated appointments for senior leadership.
- Organized international travel arrangements and itineraries for management teams.
- Prepared detailed meeting agendas and ensured timely distribution to participants.
- Facilitated communication between departments to enhance operational efficiency.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Answered telephone calls from customers or clients providing assistance where necessary.
Consultora de Viagens
LATAM Airlines
São Paulo, Brasil
11.2010 - 07.2017
- Provided specialized travel and leisure consulting for clients, recommending tours, activities, and personalized experiences to enhance their overall travel journey.
- Delivered exceptional customer service by fostering long-term client relationships and crafting personalized, high-quality experiences.
- Applied advanced negotiation strategies and consultative sales techniques to deliver high levels of quality, productivity, and customer satisfaction, consistently exceeding established goals and expectations.
- Developed and implemented promotional campaigns with strategic business partners, enhancing commercial relationships and driving revenue growth.
- Monitored systems and operational processes, identifying improvement opportunities through analytical tools, supporting process optimization and operational efficiency.
Education
Certificação EXBT (Expert in Business Travel) -
Academia de Viagens
12-2023
MBA - Business Management
Esalq/USP
São Paulo12-2019
Exchange -
OHC Canadá
Toronto, OH05-2017
Marketing And Comunication -
Universidade Cidade De São Paulo
São Paulo12-2013
Travel Agent -
Senac
São Paulo12-2012
Skills
- Customer relationship management
- Client engagement
- Sales data analysis
- Strategic planning
- Competitive analysis
- Contract negotiation
Languages
- Inglês
- Espanhol
Timeline
Sales Account Executive
Delta Air Lines, Inc
06.2025 - Current
Travel Manager
Itaú Unibanco
11.2024 - 06.2025
Sales Account Executive
LATAM Airlines
12.2020 - 10.2024
Executive Assistant
LATAM Airlines
07.2017 - 12.2020
Consultora de Viagens
LATAM Airlines
11.2010 - 07.2017
Certificação EXBT (Expert in Business Travel) -
Academia de Viagens
MBA - Business Management
Esalq/USP
Exchange -
OHC Canadá
Marketing And Comunication -
Universidade Cidade De São Paulo
Travel Agent -
Senac