Christopher Estrada
Ingleside,TX
Summary
Experienced Sales Representative with a demonstrated history of working in the sporting goods industry. My duties include managing accounts and maintaining relationships to sustain business year over year. Adept at building and maintaining strong relationships with diverse clientele that include individual consumers, non-profit organizations, Middle and High Schools, School Districts, Colleges, Little leagues, and Businesses.
Overview
5
5
years of professional experience
Work History
Sales Account Executive
Team Express
01.2019 - Current
- Periodically analyzed sales data to identify trends and make informed forecasts to drive strategic lead-based decision making depending on the upcoming season
- Maintained a professional business relationship with vendors and Drop Ship coordinators to ensure a timely response regarding inventory and pricing for effective communication back to the customer
- Ensured accounts stayed up to date with payments by frequently contacting treasurers/accounts payable departments and delivering Invoices for payment in an effective manner
- Utilized various CRM software to track leads and customer interactions to improve customer retention.
Material Handler
FedEx Express
11.2020 - 06.2021
- Operated package scanning equipment and accurately tracked the movement of parcels as they passed through various stages of the sorting process
- Demonstrated proficiency in aircraft ground handling by safely interacting with various aircraft ranging from small Cessna models to Airbus commercial planes
- Successfully operated and maintained various types of ground support equipment, such as tugs and cargo loaders, to ensure the safe and efficient movement of containers from the airplane to loading dock.
- Maintained a deep understanding of FAA regulations and guidelines, consistently adhering to and enforcing safety protocols to prevent accidents and maintain compliance.
Call Center Representative
Team Express
06.2018 - 12.2018
- Resolved customer inquiries and concerns related to sporting goods products and warranties
- Managed customer service operations on third-party e-commerce platforms (e.g., Amazon, Walmart, eBay)
- Trained and mentored new customer service agents in navigating and excelling on third-party e-commerce platforms
- Monitored and analyzed competitor pricing, product listings, and customer reviews on third-party platforms to identify opportunities for price adjustments and product improvements
Education
BBA - Sport, Event And Tourism Management
University of Texas At San Antonio
San Antonio, TX12.2018
No Degree - Computer Science
Angelina College
Lufkin, TX06.2016
High School Diploma -
Moody High School
Corpus Christi, TX06.2014
Skills
- Territory Management
- Account Management
- Data Analysis
- Customer Service
- Customer Relationship Management
- Client Relationship Building
- Written and Verbal Communication
- Vendor Management
- Sales Expertise
- Customer Relations
Timeline
Material Handler
FedEx Express
11.2020 - 06.2021
Sales Account Executive
Team Express
01.2019 - Current
Call Center Representative
Team Express
06.2018 - 12.2018
BBA - Sport, Event And Tourism Management
University of Texas At San Antonio
No Degree - Computer Science
Angelina College
High School Diploma -
Moody High School
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