Dynamic Sales Account Executive with a proven track record at Dr Dennis Gross Skincare, excelling in business development and client relationship management. Successfully expanded territory and achieved significant brand exposure through strategic management. Recognized for top sales performance and driving customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Sales Account Executive
Dr Dennis Gross Skincare
Warren, MI
03.2022 - Current
I expanded my region by growing existing accounts and establishing new client relationships across the Midwest.
Maintained ongoing communication with account partners through scheduled visits, check-ins, resulting in increased loyalty and sales retention.
Conducted regular training sessions, enhancing product knowledge, and driving sales.
Provided timely customer service support to resolve any issues quickly and efficiently.
Hosted and managed skincare events with spa accounts, attracting new customers, and increasing brand exposure.
Performed product demos at trainings, meetings, and tradeshows.
Spa Manager
MGM Grand Detroit Hotel & Casino
Detroit, MI
09.2012 - 03.2022
Anticipated spa and hotel guest concerns and addressed problems quickly to ensure guest satisfaction.
Successfully managed operations for a resort day spa, including staff personnel recruitment and management, implementing regular trainings, daily motivational team huddles to keep moral up, in turn keeping the spa team focused and our guests satisfied.
Successfully directed all spa operations, including supervising a team of 50+ employees and overseeing the spa budget.
I interviewed, hired, and created all spa training protocols, as well as monitored performance and mentored the staff of over 50 employees.
Developed monthly, seasonal, and targeted promotions to drive brand exposure and generate revenue.
Achieved the "TOP 100 BEST SPAS" in America award for 2018 and 2019, ranking in the top 25 spas in the US.
Successfully maintained a FORBES 4-star ranking from 2014 to 2019.
Education
Associate of Arts -
Macomb Community College
Warren, MI
05-1996
Skills
Business development strategies
Sales forecasting
Lead generation
Event management
Effective communication
Territory management
Relationship building and management
Team building and leadership
Time management
Problem resolution
Planning and coordination
Accomplishments
Recognized Two Years in a Row as Top Sales Performer @ Dr Dennis Gross Skincare.
Awarded Rookie of the Year in 2023, demonstrating outstanding performance during the first year.
Named Top Sales Representative in 2024, surpassing sales targets and contributing significantly to the teams success. Achieved 130% of my annual sales goal, consistently surpassing targets.
Grew territory revenue to nearly $1 million, expanding client base.
Successfully opened and launched a 13-location Salon and Spa, which employs over 150 estheticians.