Rhonda Pelley
Rayville,LA
Summary
Sales Account Executive with proven expertise in client relationship management and sales forecasting at St. Francis Medical Center Home Health. Achieved Gold President Status by admitting over 1200 patients in one year, showcasing exceptional lead prospecting and conversion abilities. Consistently exceeded Personal Professional Growth targets since May 2022, driving market share expansion with new providers. Strong work ethic and effective communication skills contribute to team success and organizational objectives.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Sales Account Executive
St. Francis Medical Center Home Health
Monroe , La.
08.2021 - Current
- Developed strong relationships with clients to understand their home health needs.
- Coordinated care plans with healthcare providers to ensure comprehensive patient support.
- Conducted product demonstrations to educate clients on home health services available.
- Managed account portfolios, maintaining accurate documentation of client interactions.
- Collaborated with internal teams to streamline service delivery and improve efficiency.
- Assisted in training new sales staff on company policies and procedures for success.
- Analyzed market trends to identify opportunities for expanding service offerings.
- Identified new opportunities within existing accounts through cross-selling activities.
- Provided timely feedback to management regarding performance against goals.
- Monitored industry trends and competitive landscape to ensure best practices were being utilized.
- Provided training and mentoring support for junior members of the sales team.
- Penetrated new accounts and connected closely with decision-makers to close deals.
- Developed relationships with key decision makers in target accounts.
- Maintained accurate records of all sales activities in CRM system.
- Forecasted quarterly and yearly sales and exceeded quotas.
- Worked closely with leadership team to develop and implement effective marketing strategies.
- Nurtured customer relationships with positive, knowledgeable support for sales and service needs.
- Developed strategic plans for long-term growth with major clients.
- Utilized data analysis techniques to identify areas of improvement in sales process.
- Managed multiple client accounts simultaneously while providing excellent customer service.
- Participated in weekly team meetings to discuss progress and share best practices.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Exceeded department expectations for productivity and accuracy levels.
- Utilized social media platforms to engage with customers and promote products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed client relationships to ensure satisfaction and service continuity.
- Developed tailored care plans in collaboration with healthcare professionals.
- Coordinated with medical staff to facilitate patient needs and services.
- Conducted regular follow-ups to assess patient progress and care effectiveness.
- Provided training to new staff on company policies and procedures.
- Resolved client inquiries and concerns promptly to maintain trust and confidence.
- Collaborated with interdisciplinary teams to enhance overall patient care quality.
- Conducted sales calls to introduce products and services to potential customers.
Licensed Practical Nurse
St.Francis Medical Center Home Health
Monroe, La
04.1985 - 09.2025
- Administered medications and monitored patient vital signs throughout shifts.
- Collaborated with healthcare teams to develop patient care plans.
- Assisted in daily living activities for patients, ensuring comfort and safety.
- Educated patients and families on medical procedures and health conditions.
- Documented patient information accurately in electronic health records systems.
- Provided wound care and maintained proper hygiene standards for patients.
- Supported nurses in executing treatments and managing patient care tasks.
- Trained new staff on nursing protocols and best practices in patient care.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Maintained a safe environment by following infection control policies and procedures.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Conducted regular rounds to assess the status of assigned patients.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Adhered to facility policies and procedures while providing quality nursing care.
- Managed emergency situations promptly according to established protocols.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
Licensed Practical Nurse
Mercy Ministries
West Monroe, La.
07.2011 - 08.2021
- Collaborated with healthcare teams to develop patient care plans.
- Assisted in daily living activities for patients, ensuring comfort and safety.
- Educated patients and families on medical procedures and health conditions.
- Documented patient information accurately in electronic health records systems.
- Supported nurses in executing treatments and managing patient care tasks.
- Trained new staff on nursing protocols and best practices in patient care.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Licensed Practical Nurse - Licensed Practical Nurse
Tallulah Vocational Technical School of Nursing
Tallulah, LA04-1985
Skills
- Client relationship management
- Sales forecasting
- Account management
- Data analysis
- Product demonstrations
- Market trend analysis
- Closing techniques
- Territory management
- Business development
- Team building
- CRM management
- Relationship selling
- Sales closing
- Time management
- Active listening
- Sales reporting
- Excellent communication
- Social media marketing
- Sales presentations
- Organizational skills
- Multitasking Abilities
- Customer engagement
- Continuous improvement
- Team leadership
- Attention to detail
- Market research
- CRM software
- Teamwork
- Sales techniques
- Time management abilities
- Professionalism
- Adaptability and flexibility
Affiliations
- Reading
- walking
- Grandchildren
Accomplishments
- Gold President Status with SFMCHH.
- Senior Account Executive
Certification
- Licensed Practical Nursing
Languages
English
Professional
Rhonda
- Pastor's wife
- Member of CABLE in Ouacita Parish
- Member of Monroe Chamber of Commerce
Timeline
Sales Account Executive
St. Francis Medical Center Home Health
08.2021 - Current
Licensed Practical Nurse
Mercy Ministries
07.2011 - 08.2021
Licensed Practical Nurse
St.Francis Medical Center Home Health
04.1985 - 09.2025
Licensed Practical Nurse - Licensed Practical Nurse
Tallulah Vocational Technical School of Nursing