Bruna Oliveira
Kenner,LA
Overview
5
5
years of professional experience
Work History
Mid Balance Collector
Altus Receivables Management
Metairie, LA
11.2023 - Current
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Manager
Fellipes
New Orleans, LA
06.2023 - 09.2023
- Mentored and trained new employees on company policies and procedures
- Utilized strong analytical and problem-solving skills to address operational issues
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Implemented cost reduction measures without compromising quality or client satisfaction
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration
- Collaborated with other departments to ensure timely completion of projects within budget constraints
Enrollment Specialist
Hub International
New Orleans, LA
01.2022 - 06.2023
- Performed administrative duties such as filing documents, preparing correspondence, scheduling appointments
- Utilized various software programs including databases for tracking registration information
- Reviewed applications for accuracy before submitting them to the appropriate entities for processing
Operational manager
Concrete to finish
New Orleans, LA
09.2019 - 01.2022
- Identified ways to improve efficiency in operations and implemented process changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Organized meetings between stakeholders from different levels within the organization
- Ensured compliance with safety regulations at all times
- Managed day-to-day operations including staffing, budgeting, inventory control
- Analyzed data to identify trends in operations, performance and customer satisfaction
- Developed and managed operational processes to ensure efficiency, accuracy and compliance with organizational policies
- Negotiated contracts with vendors and suppliers to secure best pricing terms
- Prepared detailed reports on operational progress on a weekly basis
- Monitored team performance using KPIs and provided feedback for improvement
- Planned, organized and monitored workflow activities to optimize business processes
- Set up procedures for handling customer complaints in an efficient manner
- Collaborated with other departments such as IT, HR, Sales and Marketing., for smooth functioning of the organization
- Ensured timely delivery of projects while maintaining quality standards
- Implemented cost-saving strategies to reduce operational expenses without compromising on quality or productivity
Skills
- Sales and Marketing
- Project Management
- Contract Development and Management
- Customer Relationship Management
- Staff Management
- Team Leadership
- Managing Employee Relations
- Issue and Conflict Resolution
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Mid Balance Collector
Altus Receivables Management
11.2023 - Current
Manager
Fellipes
06.2023 - 09.2023
Enrollment Specialist
Hub International
01.2022 - 06.2023
Operational manager
Concrete to finish
09.2019 - 01.2022