Lucio Azevedo
San Mateo,CA
Summary
Bilingual Portuguese-English professional with experience in data management and technical support. Provided data entry and troubleshooting support for a school management software, collaborating with the development team to resolve system issues. Strong organizational skills, ensuring data accuracy and efficient task management. Able to quickly solve problems and thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Professional Transportation Specialist
Uber And Lyft
San Francisco, CA
01.2022 - Current
- Completed over 4,000 rides, ensuring efficient transportation services.
- Maintained an outstanding 4.99 out of 5-star rating from customers.
- Created cost-effective strategies for maintaining vehicle-related expenses.
Vehicle Acquisition and Resale Specialist
Self-employeed
Goiania, Goias, Brazil
06.2020 - 12.2021
- Acquired an average of 10 vehicles a year from auctions, coordinated necessary repairs with mechanics, and managed the resale process, achieving an average profit margin of 25% on each sale.
- Closed a sale for every five prospects, achieving a 20% conversion rate.
Software Support and Quality Assurance Intern
Escolar Manager
Goiania, Goias, Brazil
07.2018 - 12.2019
- Provided customer support for a school management software used by an average of 500 schools across Brazil.
- Provided clear solutions through effective troubleshooting.
- Worked with the development team to identify and report system errors, aiding in software improvements and bug fixes.
- Resolved issues effectively through regular client updates.
Retail Associate With Marketing and Administrative
Coisas do Brasil
Marietta, GA
04.2017 - 10.2017
- Drafted and translated about eight legal documents monthly for the manager's authorization.
- Brokering around three real estate and automotive insurance policies weekly.
- Managed daily currency exchange and money transfer services for an average of 15 clients to Brazil.
- Implemented a two-week promotion offering clients a $4 credit towards store products and bakery. It resulted in a notable increase in sales and customer engagement.
Education
Some College (No Degree) - English As Second Language
Canada College
Redwood City, CASome College (No Degree) - Computer Science - Not Completed
Pontificia Universidade Católica De Goias
Goiania, GO, BRSkills
- Documentation skills
- Data entry
- Negotiating rates
- Warehouse management
- Logistics management
- Customs Compliance
- Problem-solving
- Administrative tasks
- Troubleshooting
- Algorithms and data structures
- Team collaboration
Languages
English
Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Professional Transportation Specialist
Uber And Lyft
01.2022 - Current
Vehicle Acquisition and Resale Specialist
Self-employeed
06.2020 - 12.2021
Software Support and Quality Assurance Intern
Escolar Manager
07.2018 - 12.2019
Retail Associate With Marketing and Administrative
Coisas do Brasil
04.2017 - 10.2017
Some College (No Degree) - English As Second Language
Canada College
Some College (No Degree) - Computer Science - Not Completed
Pontificia Universidade Católica De Goias
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