Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brunella Andrews

Sarasota,FL

Summary

Dynamic individual with hands-on experience in multifaceted office settings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Visiting Angels
05.2023 - 06.2024
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Exhibition Coordinator

Museo Larco
02.2023 - 05.2023
  • Maintained and inspected over 200 exhibits, related graphics and artifacts to preserve quality.
  • Delivered technical support for events, functions, and other activities to assist departments throughout facility.
  • Worked with members of maintenance team to maintain over 2000 square feet of exhibit hall space.
  • Collaborated on designs to account for specific factors and outlined documents.

Executive Assistant to the CEO

Maria Castro Inc
09.2021 - 01.2023
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled confidential and sensitive information with discretion and tact.

Assistant Director

Sentara Northern Hospital
11.2020 - 08.2021
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Keiser University
Sarasota, FL
07.2026

Associate of Applied Science -

Thomas Nelson Community College
Hampton, VA
02.2022

Skills

  • Records Management
  • HIPAA Compliance
  • Payment Collection
  • Medical office administration
  • Strategic Planning
  • Data Analysis
  • Team Operations
  • Layout Design
  • Creative Direction
  • Data Entry
  • Scheduling
  • Information Security

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Receptionist

Visiting Angels
05.2023 - 06.2024

Exhibition Coordinator

Museo Larco
02.2023 - 05.2023

Executive Assistant to the CEO

Maria Castro Inc
09.2021 - 01.2023

Assistant Director

Sentara Northern Hospital
11.2020 - 08.2021

Keiser University

Associate of Applied Science -

Thomas Nelson Community College

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Brunella Andrews