Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Brunetta Brown

Port Huron,MI

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty and resolving disputes at Bath & Body Works. Excelled in high-stress situations, employing critical thinking and active listening to achieve satisfactory outcomes. Skilled in problem-solving and customer service, significantly improving customer satisfaction.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Bath & Body Works
4350 24th Avenue
11.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving deputes or conflicts.

Customer Service Representative

Rite Aid
1607 24 Th Street
06.2008 - Current

Greet customers

Education

Associate Of Applied Science - Pharmacy Technology

Baker College
Port Huron
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Additional Information

I explained the return policy to t

Timeline

Customer Service Representative

Bath & Body Works
11.2021 - Current

Customer Service Representative

Rite Aid
06.2008 - Current

Associate Of Applied Science - Pharmacy Technology

Baker College
Brunetta Brown