Brunny Ayala
Aurora,CO
Summary
Operations and support professional with nearly four years of experience at Comcast, supporting high-volume internal teams through accurate coordination, clear communication, and real-time problem resolution. Known for managing routing and dispatch operations, resolving escalations, and maintaining service continuity in fast-paced environments. Brings a steady, detail-oriented approach to operational support, internal service coordination, and process-driven work.
Overview
15
15
years of professional experience
Work History
Routing Specialist
Comcast
Aurora, CO
03.2021 - Current
- Coordinated daily routing and dispatch operations to support field technicians and ensure assigned work was completed.
- Managed and adjusted technician job assignments in real time to resolve scheduling conflicts and workload constraints.
- Resolved operational issues by identifying job blockers, creating appropriate work orders, and re-routing assignments.
- Supported internal customers by guiding technicians through job structure, requirements, and next steps.
- Executed escalation support for time-sensitive routing issues impacting service delivery and customer commitments.
- Communicated service delays and schedule changes through automated IVR processes and internal systems.
- Documented routing decisions, work order updates, and escalation actions to maintain accuracy and continuity.
- Monitored daily workloads and proactively balanced routes to support productivity and on-time completion.
- Collaborated with scheduling teams, field leadership, and support partners to align operational priorities.
Leasing Director
Hunter's Run Apartments (OLP)
Denver, CO
05.2021 - 11.2021
- Led leasing operations by conducting tours, presenting units, and closing lease agreements.
- Resolved resident account issues related to payments, leasing terms, and documentation.
- Increased property visibility by coordinating marketing and outreach efforts.
- Supervised leasing staff and supported performance through coaching and oversight.
Leasing Consultant
Hunter's Run Apartments (OLP)
Denver, CO
10.2018 - 05.2021
- Guided prospective residents through the leasing process from inquiry to move-in.
- Verified applications, background checks, and financial documentation to ensure accuracy.
- Negotiated lease terms and completed agreements efficiently.
- Coordinated maintenance and inspections to support property readiness.
Associate Manager
Regal Entertainment Group
Los Angeles, CA
05.2011 - 09.2017
- Managed daily theater operations and supervised staff in high-volume environments.
- Resolved customer service issues through calm communication and problem resolution.
- Handled cash reconciliation and safeguarded daily revenue.
- Trained staff on operational procedures and service standards.
Education
Bachelor of Business Administration -
Strayer University
01-2028
Professional Development Program -
Mi Casa Resource Center
06-2018
High School Diploma -
Gertz Ressler High School
06-2008
Skills
- Routing & Dispatch Operations
- Effective communication
- Time management
- Escalation Management
- Internal Customer Support
- Service Coordination
- Work Order Management
- Workforce Operations
- Process Documentation
- IVR Communications
- Data Accuracy
- Cross-Functional Collaboration
- Microsoft Word
- Excel
- PowerPoint
- Detail Oriented
- Bilingual (English/Spanish)
Timeline
Leasing Director
Hunter's Run Apartments (OLP)
05.2021 - 11.2021
Routing Specialist
Comcast
03.2021 - Current
Leasing Consultant
Hunter's Run Apartments (OLP)
10.2018 - 05.2021
Associate Manager
Regal Entertainment Group
05.2011 - 09.2017
Bachelor of Business Administration -
Strayer University
Professional Development Program -
Mi Casa Resource Center
High School Diploma -
Gertz Ressler High School