Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Bruno Cervantes

Las Vegas,NV

Summary

Dynamic and dedicated professional with a strong background in customer service and team collaboration, honed at Treasure Island Hotel & Casino. Proven ability to ensure guest safety and satisfaction while effectively managing high-pressure situations. Skilled in first aid and communication, consistently enhancing the overall experience for patrons. Musician and highly trained in the digital world of computers and music software.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lifeguard

Treasure Island Hotel & Casino
08.2021 - Current
  • Monitored pool area to ensure safety of all patrons and prevent accidents.
  • Responded promptly to emergencies, demonstrating quick decision-making skills.
  • Enforced facility rules and regulations to maintain safe environment for visitors.
  • Provided first aid assistance as needed, ensuring swift care for injuries or health issues.
  • Assisted in maintaining cleanliness and organization of pool areas and equipment.
  • Communicated effectively with team members to coordinate safety measures during busy hours.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Upheld hygiene standards in pool and surrounding area.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored water conditions to provide timely warnings about potential hazards.

Host

Maggianos
08.2023 - 03.2024
  • Greeted guests warmly, ensuring positive first impressions and seamless entry experience.
  • Managed reservation systems, optimizing table turnover and enhancing guest satisfaction.
  • Coordinated seating arrangements, balancing customer flow during peak hours for operational efficiency.
  • Assisted in training new hosts, fostering teamwork and improving service standards.
  • Addressed guest inquiries promptly, resolving issues to maintain a welcoming environment.
  • Monitored dining area cleanliness, adhering to health regulations and enhancing overall ambiance.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Cashier

El Pollo Loco
06.2020 - 08.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area, enhancing customer experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Handled customer inquiries and resolved issues to ensure satisfaction and promote loyalty.
  • Collaborated with team members to improve checkout efficiency during peak hours.
  • Managed cash drawer, ensuring accuracy in daily reconciliations and minimizing discrepancies.
  • Implemented upselling techniques that contributed to increased store sales and revenue growth.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Bachelor of Arts - Music Production

University of Las Vegas
Las Vegas, NV
05-2028

Associate of Arts - Culinary

College of Southern Nevada
Las Vegas, NV
05-2025

Skills

  • Music production
  • Reading the crowd
  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Exceptional communication
  • Guest relations
  • Strong communicator
  • Leadership qualities
  • Physical fitness

Accomplishments

  • Achieved Certification of djing bestowed by the College of Southern Nevada
  • Associations in the culinary arts
  • enrolling and learning music production and computer editing skills

Certification

  • First Aid/CPR Certified
  • Djing, College of Southern Nevada - March 2023


Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Host

Maggianos
08.2023 - 03.2024

Lifeguard

Treasure Island Hotel & Casino
08.2021 - Current

Cashier

El Pollo Loco
06.2020 - 08.2020

Bachelor of Arts - Music Production

University of Las Vegas

Associate of Arts - Culinary

College of Southern Nevada

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