Bruno Dos Santos Silva
Houston,TX
Summary
Highly motivated and service-driven individual with a passion for the aviation industry and fluency in English, Portuguese, and Spanish. Strong background in customer service and hospitality, along with excellent communication skills across multiple languages. Excited to contribute to a diverse and dynamic team, ensuring passenger safety and comfort while providing top-tier service to an international clientele. Committed to creating positive and seamless travel experiences for all passengers.
Overview
5
5
years of professional experience
Work History
Genius Admin
Apple Memorial City
06.2021 - Current
- Provide the best customer service while providing the information that customers are seeking to make the correct decision for them
- Provide insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process
- Ability to communicate effectively and provide, accurate and important feedback and/or instructions to peers
- Provided exceptional customer service as the first point of contact for clients, resolving inquiries efficiently while maintaining a professional demeanor.
- Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members for support
- Contributed to company growth by identifying areas of improvement within administrative processes, resulting in increased productivity levels.
Sephora Scholarship Program
06.2022 - 12.2022
Bilingual Customer Service Representative
Asurion
06.2020 - 05.2021
- Responsible for maintaining a high level of professionalism with clients in a fast paced multi-facility call center and working to establish a positive rapport with every caller
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Work with the management team to stay updated on product knowledge and be informed of any changes in the company policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Checker
H-E-B
01.2020 - 07.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
HR Representative
ABM Industries
07.2019 - 12.2019
- Establish and maintain effective communication and working relationships employee and management
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities
- File, retrieve, and organize personnel documents and files
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
Education
License - Cosmetology
Paul Mitchell The School
Houston, Texas12.2022
High School -
Scarborough High School
Houston, Texas01.2018
High School -
Miami Senior High School
Miami, Florida01.2016
Skills
- Fluent in Brazilian Portuguese, English and Spanish
- Exceptional customer service
- Proficient communication
- Personable
- Ability to remain calm under pressure and emergencies
- Efficient learning skills
- Solution oriented
- Professional Appearance
- Reliability and punctuality
- Cultural Awareness
- Detail Oriented
References
Available upon request.
Timeline
Sephora Scholarship Program
06.2022 - 12.2022
Genius Admin
Apple Memorial City
06.2021 - Current
Bilingual Customer Service Representative
Asurion
06.2020 - 05.2021
Checker
H-E-B
01.2020 - 07.2020
HR Representative
ABM Industries
07.2019 - 12.2019
License - Cosmetology
Paul Mitchell The School
High School -
Scarborough High School
High School -
Miami Senior High School
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