Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bruno Ferreira

Deerfield Beach,FL

Summary

Dynamic leader with a proven track record in business management and customer relations, honed at Arnas F LLC and other key roles. Excelled in relationship building and financial management, boosting customer satisfaction and retention. Skilled in direct sales and teamwork, consistently achieving and surpassing sales goals.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Uber Eats
08.2023 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Owner

Arnas F LLC
11.2022 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team
  • Detailing private jets

Cashier

Rio’s Meat Markets
01.2022 - 10.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Stocked, tagged and displayed merchandise as required.

Sales Agent

Doctoralia
01.2019 - 08.2021
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Knowledge of SPIN method

Sales Agent

Sport Tenis
02.2018 - 12.2018
  • Greet and assist customers in finding the perfect footwear for their needs.
  • Maintain in-depth knowledge of shoe products, including styles, brands, and features.
  • Provide personalized recommendations based on customer preferences and fit.
  • Process sales transactions accurately and efficiently.
  • Ensure the sales floor is clean, organized, and visually appealing.
  • Assist with inventory management, including restocking and merchandising.
  • Handle customer inquiries and resolve issues in a timely manner.
  • Meet or exceed individual and team sales goals.

Education

Bachelor Of Civil Engineering -

UniBrasil
Curitiba, Brazil

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Management
  • Staff Management
  • Project estimating
  • Financial Management
  • Business Development
  • Business Administration
  • Negotiation
  • Sales Leadership
  • Financial Planning
  • Sales management
  • Cost Reduction
  • Labor Relations
  • Attention to Detail
  • Customer Service
  • Teamwork and Collaboration
  • Customer Retention
  • Employee Relations
  • Sales Strategies
  • Direct Sales
  • SPIN Knowledge

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Delivery Driver

Uber Eats
08.2023 - Current

Owner

Arnas F LLC
11.2022 - Current

Cashier

Rio’s Meat Markets
01.2022 - 10.2022

Sales Agent

Doctoralia
01.2019 - 08.2021

Sales Agent

Sport Tenis
02.2018 - 12.2018

Bachelor Of Civil Engineering -

UniBrasil

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