Uzochukwu Okoro
Rosenberg,TX
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
Spring , TX
01.2024 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Utilized street maps to plan and determine most efficient routes.
- Kept accurate logs of all deliveries and trips.
Delivery Driver (Independent Contractor)
Jump Logistics
Sugar Land, TX
05.2021 - 04.2024
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Utilized street maps to plan and determine most efficient routes.
- Received daily delivery instructions and route assignments from dispatch.
- Delivered rush merchandise on tight schedules to meet customer targets.
Dressing Room Attendant
Urban Outfitters, Inc.
Houston, Texas
11.2022 - 02.2024
- Kept fitting rooms cleaned, organized, and well-maintained.
- Folded clothes neatly after they were tried on but not purchased.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Cleaned fitting rooms after each use and wiped down surfaces with disinfectant wipes regularly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Member Service Representative
University of Houston Campus Rec
Houston, TX
02.2021 - 12.2023
- Excelled in exceeding daily credit card application goals.
- Assisted colleagues with tasks as needed during peak times of activity.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Cashier
La Burgers and Daiquiri's
Houston, TX
09.2022 - 09.2023
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Before and After School Care Assistant
Prince and Princess Daycare- Owner (Tunji)
Houston, TX
09.2021 - 06.2022
- Observed and monitored children's play activities.
- Assisted teachers with classroom management techniques to ensure an orderly learning environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Guided children in developing basic literacy and math skills through playful learning activities.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Maintained accurate records of attendance, student behavior, and other relevant information.
- Helped children with homework assignments as needed.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX12-2023
Associate of Arts - Pre-Psychology
Houston Community College
Houston, TX05-2021
Skills
- Attention to detail
- Problem-solving
- Heavy lifting
- Adaptability and flexibility
- Punctual and reliable
- Complaint resolution
- Product knowledge
- Microsoft Excel
- Microsoft outlook
- Team development
- Customer relations
- Customer satisfaction measurement
- Customer consulting
- Customer service understanding
- Sales and customer service
- Retail sales customer service
- Client relations and customer service
- Friendly customer service
- First Aid/CPR
- Networking
- Flexible and adaptable
Affiliations
- Skateboarder
- Photographer and Filmmaker
- Soccer player (Go Lions))
- Dancer
Accomplishments
- I completed over 100 volunteer hours at SHAPE Community Center, Houston
- Started a community garden and food cabinet in Third Ward, Houston
Timeline
Delivery Driver
Amazon
01.2024 - Current
Dressing Room Attendant
Urban Outfitters, Inc.
11.2022 - 02.2024
Cashier
La Burgers and Daiquiri's
09.2022 - 09.2023
Before and After School Care Assistant
Prince and Princess Daycare- Owner (Tunji)
09.2021 - 06.2022
Delivery Driver (Independent Contractor)
Jump Logistics
05.2021 - 04.2024
Member Service Representative
University of Houston Campus Rec
02.2021 - 12.2023
Bachelor of Arts - Psychology
University of Houston
Associate of Arts - Pre-Psychology
Houston Community College
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