Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Keyana Tillie

Maple Heights

Summary

Dynamic professional with proven success at DoorDash, specializing in customer service and problem-solving. Maintained high professionalism while efficiently managing multiple deliveries. Strong attention to detail and effective communication skills drive customer satisfaction and operational excellence. Committed to achieving quality results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Door dash
Cleveland
01.2020 - Current
  • Ensure orders are delivered accurately and in good condition
  • Communicate any issues or delays that arise and resolve problems efficiently
  • Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect
  • Manage multiple orders, delivery locations, and customers at the same time
  • Deliver orders within an optimal period, ensuring freshness of food and respecting customer preferences

Customer Service Representative

Arise Virtual Solutions
Miramar
01.2019 - Current
  • Answered constant flow of customer calls with up to 15 calls in queue per minute
  • Maintained customer happiness with forward-thinking strategies focused on addressing customers' needs and resolving concerns
  • Collaborated with team members to improve service processes and workflows.
  • Provided exceptional customer support through various communication channels.
  • Resolved customer inquiries with professionalism and empathy.

Rideshare Driver

Uber Technologies
Willoughby
01.2017 - 01.2020
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
  • Helped disabled passengers and stowed wheelchairs and other equipment correctly

Residential House Cleaner

Kenya's Quality Cleaning Service
San Antonio
01.2014 - 01.2017
  • Communicated with clients to understand specific cleaning needs and preferences.
  • Managed time effectively to complete multiple cleanings in a day efficiently.
  • Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
  • Scrubbed kitchen counters, cabinets and backsplashes.
  • Emptied trash cans in all rooms of the house.
  • Swept, vacuumed and mopped hardwood floors.
  • Performed general housekeeping duties such as sweeping, mopping, dusting.
  • Inspected homes before and after cleaning to ensure quality standards.

Customer Service Representative

Alorica
San Antonio
01.2016 - 12.2016
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting alteration appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations
  • Described Prescription delivery service to customers, thoroughly explaining details and care of merchandise
  • Responded to customer requests for products, services and company information

Education

Certificate - Business Administration

Job Corps
Cleveland, OH
06.2002 - 08.2002

Certificate - Business Administration

Unified Tech Center
Cleveland, OH
07.2001

GED - education

Unified Technology Center
Cleveland, OH
06.2001

Skills

  • Phone etiquette
  • Typing 40wpm
  • Customer Service
  • Strong attention to detail
  • Excellent Communication skills
  • Data entry
  • Cleaning residential and commercial
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Professionalism
  • Safe driving record

Timeline

Delivery Driver

Door dash
01.2020 - Current

Customer Service Representative

Arise Virtual Solutions
01.2019 - Current

Rideshare Driver

Uber Technologies
01.2017 - 01.2020

Customer Service Representative

Alorica
01.2016 - 12.2016

Residential House Cleaner

Kenya's Quality Cleaning Service
01.2014 - 01.2017

Certificate - Business Administration

Job Corps
06.2002 - 08.2002

Certificate - Business Administration

Unified Tech Center

GED - education

Unified Technology Center