Michael Ferrell
Red Bluff,USA
Summary
Motivated customer service professional with nearly 2 years of experience in fast-paced environments, including delivery driving and food service. Skilled in communication, problem-solving, and handling customer inquiries. Eager to leverage strong interpersonal skills and adaptability in a customer service role with opportunities for growth and learning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Red Bluff, US
12.2024 - Current
- Delivered food orders promptly and accurately to customers in the Red Bluff area
- Communicated with customers to ensure satisfaction and resolve any delivery issues
- Navigated routes efficiently using GPS and local knowledge
- Maintained a clean and organized vehicle for safe deliveries
- Provided excellent customer service during each delivery interaction
- Managed multiple orders and prioritized tasks to meet delivery deadlines
Crew Member
Taco Bell
Red Bluff, US
12.2022 - 01.2024
- Took customer orders accurately and answered questions about menu items
- Prepared and assembled food orders following company standards
- Maintained cleanliness of the dining area, kitchen, and lobby
- Operated the cash register and handled customer payments
- Restocked supplies and ensured workstations were organized
- Communicated with team members to provide fast and friendly service
- Assisted with trash and recycling duties to keep the store clean
Education
General Studies -
Red Bluff Independent Study High School
Red Bluff, CASkills
- Customer service
- Communication skills
- Algebra
- Leadership
- Customer support specialist experience
- Team management
- Client interaction via phone calls
- Microsoft Office
- Delivery driver experience
- Data entry
- Math
- Attention to detail
- Interpersonal skills
- Interpersonal communication
- Supervising experience
- Computer operation
- Customer communication
- Customer inquiry handling
- Management
- Social media engagement
- Driving
- Route driving
- Computer skills
- Decision making
- Individual consumer customer service
- Mobile devices
- Writing skills
- Written communication
- Phone etiquette
- Outdoor work
- Phone call management
- Conflict management
- Basic Math
- Moving
- Customer support
- Appointment scheduling
- Working with people with disabilities
- Customer relationship management
- Stress management
Certification
- Driver's License, Present
- Non-CDL Class C, Present
- ServSafe, Present
Languages
English
Timeline
Delivery Driver
DoorDash
12.2024 - Current
Crew Member
Taco Bell
12.2022 - 01.2024
General Studies -
Red Bluff Independent Study High School