Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bruno Jayden Garcia

San Diego,CA

Summary

Operations and hospitality leader with extensive experience in food & beverage management, staff development, strategic operations, business development, and client relations. Proven ability to drive operational efficiency, elevate guest experiences, build strong client partnerships, and lead large teams in high-volume, fast-paced environments. Creative strategist with a background in innovative guest engagement, brand initiatives, and business growth, blending operational excellence with forward-thinking leadership.

Overview

10
10
years of professional experience

Work History

Director of Business Development and Client Relations

Gare Hi Technology Inc
San Diego, CA
01.2025 - Current
  • Lead business development and client relations strategy for a calibration services firm serving regulated industries, driving revenue growth and expanding market presence.
  • Identify and secure new business opportunities through targeted outreach and relationship building with quality, engineering, and procurement leaders.
  • Manage the full sales lifecycle, including needs assessment, proposal development, pricing, and contract negotiation.
  • Build and maintain strong client relationships, serving as a primary point of contact for key accounts and ensuring long-term retention.
  • Collaborate with lab and field service teams to align client requirements with operational capabilities and ensure timely, compliant service delivery.
  • Monitor pipeline performance and follow up on opportunities to improve conversion rates and generate recurring revenue.
  • Partner with leadership/ownership to identify growth opportunities, improve processes, and strengthen overall market positioning.
  • Contributed to scaling annual revenue from $285K to $1.3M through strategic business development initiatives and cross-functional collaboration.

Interim Area General Manager/Director of Ops

Sugar Factory American Brasserie
Manhattan, NY, Queens, New York
03.2024 - 12.2024
  • Sole Area General Manager overseeing full operational performance of two high-volume restaurant locations across Manhattan and Queens, ensuring consistency in brand standards, service execution, and guest experience.
  • Directed and developed managers and leadership teams, driving accountability and operational alignment across both units.
  • Owned multi-unit P&L performance, optimizing labor, controlling costs, and improving overall profitability.
  • Monitored key performance metrics (sales, labor, guest satisfaction) to drive data-informed operational decisions.
  • Partnered with corporate leadership on strategic initiatives and revenue-driving activations across New York City.

F&B Assistant General Manager

Town and Country Resort
San Diego, CA
02.2023 - 03.2024
  • Supported oversight of multiple F&B outlets (Lapper, Lap it Up, The MRKT, Arlo, Monkey Bar) as well as assisting in banquet operations within a high-volume resort environment.
  • Led and developed managers and supervisors across my two assigned outlets, Lapper and Lap it Up.
  • Managed labor, scheduling, and staffing to align with business demands while controlling costs.
  • Monitored key performance metrics (sales, labor, guest satisfaction) to drive operational decisions.
  • Served as Manager on Duty, leading operations during peak periods, including 100% occupancy, and resolving guest issues in real time.

Assistant General Manager/Assistant Director

Sugar Factory Group
San Diego, CA
05.2021 - 01.2023
  • Supported multi-unit operations across Sugar Factory restaurant, Sugar Factory retail and coffee shop, rooftop lounge, Theater Box Movie theater, Wild N Out Arcade and event venues.
  • Implemented new SOPs to streamline service and improve labor cost efficiency.
  • Managed labor, scheduling, and daily operations to align with business demands while controlling costs.
  • Assisted in P&L management, including cost control, inventory oversight, and revenue optimization.
  • Executed high-volume service periods, VIP events, Celebrity endorsed events, and nightlife-driven operations in a fast-paced setting.
  • Resolved guest concerns and operational challenges in real time while maintaining brand integrity.

Lead Bartender / Server Assistant Manager

Sugar Factory American Brasserie
San Diego, CA
01.2021 - 05.2021
  • Delivered high-level guest service in a high-volume, upscale dining and nightlife environment, consistently driving sales through upselling and guest engagement.
  • Led bar operations, including cocktail execution, inventory control, and maintaining speed and quality during peak service periods.
  • Trained and mentored new team members, contributing to improved service consistency and team performance.
  • Assisted management with daily operations, including shift leadership, floor supervision, and resolving guest concerns.

Lead Bartender / Server

Sugar Factory American Brasserie
San Diego, CA
07.2020 - 01.2021
  • Delivered high-quality guest service in a high-volume setting.
  • Assisted with shift leadership and bar management responsibilities.

Lead Server

Cohn Restaurant Group
Imperial Beach, CA
06.2019 - 07.2020
  • Delivered exceptional guest service in a high-volume, upscale dining and nightlife environment, driving sales through effective upselling and guest engagement.
  • Led bar operations, ensuring efficient service, high-quality cocktail execution, and smooth coordination during peak hours.
  • Maintained inventory control, stock levels, and bar organization to support uninterrupted operations.
  • Trained and mentored new bartenders and servers, improving team performance and service consistency.

Server

Buffalo Wild Wings
San Diego, CA
01.2016 - 06.2019
  • Delivered fast, attentive service in a high-volume, casual dining environment, ensuring a positive guest experience.
  • Managed multiple tables efficiently while maintaining accuracy in order taking, food delivery, and billing.
  • Drove sales through menu knowledge, upselling food and beverage items, and promoting specials.
  • Handled guest concerns professionally, ensuring quick resolution and overall satisfaction.

Education

Master of Science - Industrial & Organizational Psychology

San Diego State University
San Diego, CA
05-2024

Bachelor of Arts - Psychology

San Diego State University
San Diego, CA
05-2020

Associate of Psychology - undefined

Southwestern College
Chula Vista, CA
05-2018

Skills

  • Hospitality & F&B Management
  • Operations Leadership
  • Staff Training & Development
  • Guest Experience Optimization
  • Creative Strategy
  • Multi-Unit Management
  • Cost Control
  • Event Operations
  • Brand Engagement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
American Sign Language
Professional Working

Timeline

Director of Business Development and Client Relations

Gare Hi Technology Inc
01.2025 - Current

Interim Area General Manager/Director of Ops

Sugar Factory American Brasserie
03.2024 - 12.2024

F&B Assistant General Manager

Town and Country Resort
02.2023 - 03.2024

Assistant General Manager/Assistant Director

Sugar Factory Group
05.2021 - 01.2023

Lead Bartender / Server Assistant Manager

Sugar Factory American Brasserie
01.2021 - 05.2021

Lead Bartender / Server

Sugar Factory American Brasserie
07.2020 - 01.2021

Lead Server

Cohn Restaurant Group
06.2019 - 07.2020

Server

Buffalo Wild Wings
01.2016 - 06.2019

Bachelor of Arts - Psychology

San Diego State University

Associate of Psychology - undefined

Southwestern College

Master of Science - Industrial & Organizational Psychology

San Diego State University
Bruno Jayden Garcia