Bruno Zaccoli
Brooklyn,NY
Summary
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Perceptive Customer Service Provider who cultivates positive customer relationships through clear and helpful communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner & Operator
Full Metal Fitness
12.2007 - Current
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective clients.
- Solved unresolved client issues.
- Alternated training methods if the expected improvements were not reached.
Assistant Fitness Manager/Personal Trainer
New York Sports Clubs
1736 Shore Parkway Brooklyn, NY 11214
06.1998 - 12.2007
- Investigated and resolved client and member inquiries and complaints in an empathetic manner.
- Solved unresolved client and member issues.
- Explained exercise modifications and contraindicated movements to participants with a history of injury.
- Greeted all members in a professional and friendly manner.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences and workshops.
Internship with Strength and Conditioning Coach
New York Mets
Port St. Lucie, FL
03.1999 - 04.1999
- Implemented workouts by Training Staff for Major and Minor League Players.
- Accepted coaching, constructive criticism and recognition with humility and composure.
- Exhibited sound judgment and listened to professional athletes while executing coaching responsibilities and functions.
Tax Preparer
Intelligent Tax Solutions
7811 15th Avenue Brooklyn, NY 11228
09.1997 - 05.1999
- Filed tax returns and prepared governmental reports in compliance with strict standards.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Oversaw inventory and office supply purchases.
- Complied annual recommendations for end of fiscal year budgets.
Education
Bachelor of Arts - Political Science
New York University
1994
Skills
- Exceptional interpersonal communication
- Excellent time management skills
- Exceptional telephone etiquette
- Adherence to high client service standards
- Effective problem solver
Certification
AED/CPR
NASM Certified Personal Trainer
H&R Block Income Tax Preparation
Timeline
Owner & Operator
Full Metal Fitness
12.2007 - Current
Internship with Strength and Conditioning Coach
New York Mets
03.1999 - 04.1999
Assistant Fitness Manager/Personal Trainer
New York Sports Clubs
06.1998 - 12.2007
Tax Preparer
Intelligent Tax Solutions
09.1997 - 05.1999
Bachelor of Arts - Political Science
New York University
AED/CPR
NASM Certified Personal Trainer
H&R Block Income Tax Preparation
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