Brushina Denny
Orlando,FL
Summary
Support/Resolution Agent with over 11 years of experience in customer service and administrative roles, adept at enhancing user satisfaction and retention. Proficient in leadership, teamwork, and advanced communication, with a strong focus on detail-oriented database management and problem-solving. Committed to leveraging expertise in Microsoft Office and customer service to streamline support processes and improve service delivery.
Overview
8
8
years of professional experience
Work History
Support/Resolution Agent
DesignComm Call Center
Tampa, FL
08.2022 - 11.2025
- Engage customers through calls, enhancing satisfaction and retention with efficient solutions.
- Maintain and update databases, ensuring accuracy and timely reporting.
- Navigate multiple systems simultaneously to provide swift and effective customer support.
Sales Representative
CLEAR
Orlando, FL
08.2019 - 07.2022
- Promoted and sold CLEAR membership services to travelers in a high-traffic airport environment.
- Educated customers on identity verification benefits and expedited security processes.
- Consistently met and exceeded sales goals through proactive customer engagement.
- Handled customer questions, enrollment processes, and account setup with accuracy and efficiency.
- Collaborated with team members to drive performance and improve sales strategies.
Seasonal Customer Service Rep
Turbo Tax
Orlando, FL
05.2018 - 03.2022
- Assisted customers with tax software inquiries, enhancing user satisfaction and retention.
- Resolved complex tax-related issues, boosting resolution efficiency and customer trust.
- Utilized problem-solving skills to address client concerns, improving service delivery.
- Collaborated with team to streamline support processes, leading to faster response times.
Education
Associate Degree - Computer Science
SUNY Canton College of Technology
Canton, NY05-2013
Skills
Customer Service (Experienced), Detail-oriented, POS, Communication, Decision making, Office Equipment, Leadership, Teamwork,
Microsoft Office
Timeline
Support/Resolution Agent
DesignComm Call Center
08.2022 - 11.2025
Sales Representative
CLEAR
08.2019 - 07.2022
Seasonal Customer Service Rep
Turbo Tax
05.2018 - 03.2022
Associate Degree - Computer Science
SUNY Canton College of Technology