Bruyana Spencer
Macon ,Ga
Summary
Dynamic Customer Service Representative with a proven track record at eBay, excelling in complaint resolution and customer relations. Recognized for consistently exceeding performance metrics, leveraging active listening and CRM expertise to enhance customer loyalty and drive sales growth. Committed to delivering exceptional service and fostering positive client experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
EBay
01.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
Associate Of Applied Business - Business Administration And Management
Middle Georgia State University
Macon, GA09.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Microsoft Excel
- Payment processing
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Order processing
- Documentation
- Customer relationship management (CRM)
- Technical support
Timeline
Customer Service Representative
EBay
01.2023 - 05.2025
Associate Of Applied Business - Business Administration And Management
Middle Georgia State University
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