Bryakila Williams
Van Buren,AR
Summary
Detail-oriented and reliable administrative professional with experience in healthcare settings and strong data entry skills. Proven ability to accurately enter and manage sensitive information in compliance with privacy standards (HIPAA). Adept at using Microsoft Office applications, maintaining data integrity, and supporting cross-functional teams. Excellent communicator with strong organizational skills and commitment to quality.
Overview
3
3
years of professional experience
Work History
Banker
MCI
Iowa City, IA
05.2025 - 03.2026
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients in opening accounts, providing tailored financial solutions to meet their needs.
- Conducted regular audits of financial records, enhancing accountability and operational integrity.
- Collaborated with team members to streamline account management processes, improving service delivery times.
Patient Service Representative
Carenet Healthcare
Dallas, TX
10.2024 - 05.2025
- Maintained accurate patient records, ensuring compliance with HIPAA standards.
- Verified patient insurance eligibility to support healthcare delivery.
- Used scheduling and record-keeping software to support daily operations.
- Participated in ongoing training to improve data accuracy and workflow efficiency.
Customer Service Representative (CSR)
Conduent
10.2023 - 04.2024
- Handled high volumes of member inquiries while accurately recording case information.
- Provided professional assistance and ensured data quality in all interactions.
Customer Service Representative
Willis Towers Watson Via Benefits
08.2023 - 10.2023
- Assisted customers with HSA account support and technical issues.
- Maintained accurate records and documented resolutions in company systems.
Education
High School Diploma - undefined
Southside High School
Fort Smith, ARSkills
- Data Entry & Data Accuracy
- Attention to Detail
- HIPAA Compliance
- Confidentiality & Information Security
- Medical Terminology
- Records Management
- Document Verification
- Microsoft Excel
- Microsoft Outlook
- Computer & Keyboarding Skills
- Typing Accuracy
- Healthcare Data Processing
- Insurance Verification
- Quality Control
- Time Management
- Task Prioritization
- Administrative Support
- Customer Service
- Phone Etiquette
- Call Center Experience
- Workflow Optimization
- Compliance Adherence
Timeline
Banker
MCI
05.2025 - 03.2026
Patient Service Representative
Carenet Healthcare
10.2024 - 05.2025
Customer Service Representative (CSR)
Conduent
10.2023 - 04.2024
Customer Service Representative
Willis Towers Watson Via Benefits
08.2023 - 10.2023
High School Diploma - undefined
Southside High School