Bryan Abenante
North Providence,RI
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Beverage Department Manager
Bally's
Lincoln, RI
03.2019 - 03.2024
- Delegated responsibilities to approximately 250 employees across 11 venues.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Evaluated pricing structures and developed new pricing models
- Led team meetings to communicate targets, share updates, and gather feedback
- Collaborated with other departments to ensure smooth flow of operation
- Ensured compliance with all legal and safety regulations
- Provided technical support, troubleshooting issues related to equipment and software
- Resolved customer complaints promptly and professionally
- Interviewed prospective employees and provided input to HR on hiring decisions
Beverage Operations Manager
Bally's
Lincoln, RI
03.2013 - 03.2019
- Monitored performance of line staff
- Conducted regular training sessions on customer service, product knowledge, and safety protocols
- Created weekly schedules for beverage personnel
- Oversaw daily cash handling procedures for all beverage transactions
- Inspected equipment regularly for safety.
- Assisted in menu development by providing input on ingredients, recipes, presentation techniques
- Collaborated with marketing team on promotional campaigns such as drink specials, discounts & events
- Resolved customer complaints promptly and professionally
Education
Associate of Science - Criminal Justice
CCRI
Lincoln, RI01-2008
Skills
- Operations Management
- Department Leadership
- Policy Development
- Workflow Coordination
- Sales Reporting
- POS Software
- Forecasting
- Coaching & Mentoring
- Safety and Security
- Emergency Response
- Vendor Relationship Management
Accomplishments
- Judge in the 2023 Pro Start Competition
- Manager of the Quarter 2021
- Manager of the Year Nomination 2021.
- 2015 Tourism Employee of the Year (Rhode Island Hospitality Association)
Certification
- Crowd Management License State of RI (Renewal - 2028)
- ServSafe Food Safety Management Certification (Renewal - 2027)
- Serve Safe Alcohol Certification (Renewal - 2025)
Timeline
Senior Beverage Department Manager
Bally's
03.2019 - 03.2024
Beverage Operations Manager
Bally's
03.2013 - 03.2019
Associate of Science - Criminal Justice
CCRI