Bryan Alvarez
Zephyrhills,FL
Summary
Dynamic bilingual professional with a proven track record at JP Morgan Chase, excelling in customer engagement and problem-solving. Leveraged leadership and Microsoft Office expertise to enhance operational efficiency and foster team collaboration. Demonstrated exceptional ability to meet goals, increasing customer satisfaction through innovative service solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Retail Specialist
JP Morgan Chase
Lake Mary, FL
11.2024 - Current
- Assessed customer needs and educated on product functionality and features.
- Resolved customer complaints in a timely manner.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Improved product knowledge on continuous basis to provide optimal service.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Spanish/English Interpreter
Language Line/kelly Services
Orlando, FL
01.2024 - 05.2024
- Sales-focused ATT Associate with strong customer service skills, dedicated to exceeding targets, and building relationships.
- Interpreted conference calls and other workplace communications in real-time.
- Compiled technical, legal or medical terminology and information used in translations.
- Adhered to ethical codes protecting information confidentiality.
- Interpreted verbal conversations between individuals with limited English proficiency.
Inventory Specialist
The Golden Gol
Leesburg, FL
01.2022 - 01.2024
- As an Inventory Specialist, I managed merchandise, communicated with providers, and provided sales reports, ensuring smooth operations and valuable data for decision-making.
- Oversaw a team of employees to run the warehouse smoothly.
- Inspected incoming materials for damage.
- Provided data analysis and market strategies to optimize sales.
- Dealt with both English and Spanish providers and clients.
- Proficiently used Microsoft Office for business needs.
Administrative Assistant
Time Smart LLC
Orlando, FL
01.2019 - 01.2022
- As a Customer Admin at Time Smart LLC, I managed appointments, inquiries, and provided bilingual translation, delivering high-quality service, and aligning project goals with clients.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided data entry.
- Proficiently used Microsoft Office for business needs.
Education
Business Administration -
Valencia College, Lake Nona Campus
Lake NonaHigh School -
Cypress Creek High School
Skills
- Bilingual
- Leadership
- Teamwork
- Honesty
- Microsoft Office
- Charismatic
- Persuasive focus
- Active listening
- Empathy
- Problem solving
- Data tracking
- Operations support
- Cross-selling techniques
- Customer engagement
- Goal-oriented mindset
- Inventory counts
Certification
- Comptia ITF
- CPR and First Aid
Languages
- English, Fluent
- Portuguese, Basic
- Spanish, Fluent
Affiliations
- Comptia ITF certificate
- CPR and First Aid trained
Timeline
Bilingual Retail Specialist
JP Morgan Chase
11.2024 - Current
Spanish/English Interpreter
Language Line/kelly Services
01.2024 - 05.2024
Inventory Specialist
The Golden Gol
01.2022 - 01.2024
Administrative Assistant
Time Smart LLC
01.2019 - 01.2022
Business Administration -
Valencia College, Lake Nona Campus
High School -
Cypress Creek High School
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