Jynelle Maldonado Cuadrado

-Scheduled install dates on technician's behalf.

-Upgraded existing customer from Copper Technology to Fiber Optic.

-Sold Fiber Optic internet to customers needing service.

-Followed up with customer to ensure service working accurately.

-Maintained an up to date understanding of industry products, services, prices, and competitors.

-Resolved Customer Concerns in a professional manner by finding solutions.

• Generated qualified leads by researching prospects online or through cold calling techniques.
• Provided timely follow-up on inquiries from potential customers via phone or email.
• Scheduled Installation dates on Technician's behalf.
• Maintained an up-to-date understanding of industry products, services, pricing models, and competitors.
• Resolved conflicts between customers and internal staff in a professional manner.

• Maintained up-to-date knowledge of all products, services, policies and procedures.
• Recorded detailed notes during each phone interaction for future reference.
• Communicated professionally with customers at all times while demonstrating empathy.
• Fulfilled requests by clarifying desired information and completing transactions.
• Performed data entry functions accurately and in a timely manner for customer records.
• Answered inbound calls from customers, providing accurate information and resolving customer issues efficiently.

• Developed creative strategies to overcome objections from potential customers during sales calls.
• Established long-term customer loyalty by providing excellent customer service and support.
• Analyzed customer data to identify potential sales opportunities.
• Participated in team meetings to discuss strategies for increasing sales performance.
• Employed persuasive communication skills when selling American Express products or services over the phone.
• Explained products and services and prices and answered questions from customers.
• Maintained a high level of product knowledge to effectively answer customer inquiries.

• Helped to maintain and continuously define company brand.
• Developed and implemented marketing plans to support specific goals.
• Managed website and social media content to ensure accuracy and consistency.
• Conducted qualitative interviews with customers in order to gain a deeper understanding of their needs and preferences.
• Enrolled Qualifying customers for Medicaid.

• Developed relationships with customers through timely follow-up, sound advice, and quality service.
• Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
• Maintained knowledge of bank products, services, policies, procedures, and regulations.
• Educated customers on how to use banking products, services, and other financial solutions.
• Responded promptly to emails or phone calls from customers regarding account inquiries or concerns.
• Opened Checking/Savings Accounts for new customers.
• Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking.
• Assisted customers with loan applications and credit card requests.
• Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently.
• Processed loan applications.
• Executed wire transfers of funds.
• Researched discrepancies related to new accounts and resolved them in a timely manner.

• Maintained files and filing, keeping sensitive information confidential.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
• Compiled and entered data into various databases to ensure accuracy and completeness.
• Maintained database of client contact information with accuracy and attention to detail.
• Maintained office inventory by assisting with supply orders.
• Served as primary point of contact for facilitating operational and administrative inquiries.
• Monitored daily operations in order to ensure efficient workflow processes were being followed.
• Processed incoming mail and distributed to relevant departments or individuals.
• Maintained calendars and schedules to set appointments for management team.
• Resolved issues, escalating major conflicts and concerns to appropriate personnel.
• Proofread documents for grammar accuracy prior to submission.
• Answered telephones to give information to callers, take messages, or transfer calls.