Bryan Amaya
New Providence,NJ
Summary
Results-driven professional with over 5 years of customer-facing experience in fast-paced environments. Delivered personalized solutions by effectively understanding customer needs and maintaining high service standards. Trained team members and collaborated seamlessly under pressure while swiftly adapting to new products and technologies.
Overview
3
3
years of professional experience
Work History
Supervisor
Starbucks Coffee
New Providence, NJ
10.2024 - Current
- Trained 15+ new hires in customer service, product knowledge, and store procedures.
- Led teams of 5–8 employees during high-volume shifts while maintaining service standards.
- Coached team members to improve speed, accuracy, and workflow.
- Assisted multiple customers simultaneously while maintaining accurate, efficient service.
- Oversaw daily café and drive-thru operations, cash handling, and POS transactions.
Food Service Worker
O'Bagel
Basking Ridge, NJ
08.2023 - 10.2024
- Prepared customer orders efficiently in a fast-paced environment while maintaining service standards.
- Operated POS systems and processed customer transactions accurately during peak hours.
- Maintained organized kitchen, prep areas, and inventory to support efficient operations.
- Collaborated with team members to maintain smooth service during high-volume periods.
Education
High School Diploma -
New Providence High School
New Providence, NJ06-2026
Skills
- Customer Service
- POS System Management
- Workflow Coordination
- Inventory Management
- Employee Training — 15 new hires
- Team Leadership — 5–8 employees
LANGUAGES
Spanish
AWARDS
Employee of the Quarter — Starbucks
$20,000+ in Merit Scholarships — Music & Pre-College Programs
Music National Honor Society — Inducted for Musical Excellence & Academics
Timeline
Supervisor
Starbucks Coffee
10.2024 - Current
Food Service Worker
O'Bagel
08.2023 - 10.2024
High School Diploma -
New Providence High School