Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Alana Narinesingh

Orlando,United States

Summary

Dedicated and highly skilled Lead Pharmacy Technician with 10 years of experience in medication dispensing, inventory management, and regulatory compliance. Proven expertise in training and mentoring pharmacy staff to improve efficiency and accuracy. Successfully optimized pharmacy operations, reducing medication errors by 80% and increasing customer satisfaction scores by 85%. Adept at handling insurance claims, resolving discrepancies, and ensuring adherence to safety protocols. Committed to delivering exceptional patient care while streamlining workflow processes to enhance overall operational success.

Overview

10
10
years of professional experience

Work History

Lead Pharmacy Technician

IntegraRx Specialty Dermatology Pharmacy
Longwood, USA
11.2020 - Current
  • Increased prescription processing efficiency by 30% through workflow optimization and staff training.
  • Reduced medication inventory waste by 20% by implementing stricter inventory control measures.
  • Fostered a positive and collaborative team environment, leading to higher employee engagement and reduced turnover.
  • Ensured compliance with pharmacy regulations and safety standards, improving overall patient satisfaction and trust.

Pharmacy Technician /Inbound Call Center Representative

AllianceRx Walgreens Prime Specialty Pharmacy
Orlando, USA
09.2018 - 11.2020
  • Increased prescription fulfillment accuracy by 25% through staff training and process improvements.
  • Reduced customer wait times by 20% by optimizing workflow and streamlining inventory management.
  • Provided mentorship and coaching to pharmacy technicians, enhancing team efficiency and morale.
  • Ensured strict compliance with Walgreens' pharmacy policies and healthcare regulations, improving patient trust and satisfaction.

Floating Pharmacy Technician

Walgreens Pharmacy
Gainesville, USA
06.2015 - 09.2018
  • Assisted an average of 10 pharmacies per week, ensuring seamless workflow and minimal disruptions.
  • Processed 100-150 prescriptions daily across multiple locations while maintaining a 99% accuracy rate.
  • Adapted quickly to different pharmacy environments, maintaining efficiency and teamwork in diverse settings.
  • Provided excellent customer service and patient care, ensuring a smooth experience across all assigned locations.

Education

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2023

Emergency Medical Technician -

Mid Florida Technical
01.2016

Registered Pharmacy Technician (RPhT) -

State of Florida

Skills

  • Pharmacy Operations & Workflow Management
  • Prescription Processing & Accuracy
  • Medication Inventory Management
  • Regulatory Compliance & Safety Standards
  • Team Leadership & Staff Training
  • Customer Service & Patient Relations
  • Data Entry & Pharmacy Software (eg, Walgreens Rx, PioneerRx, etc)
  • Problem-Solving & Conflict Resolution
  • Insurance & Billing Processing
  • Quality Control & Error Reduction

Personal Information

Title: RPhT

Timeline

Lead Pharmacy Technician

IntegraRx Specialty Dermatology Pharmacy
11.2020 - Current

Pharmacy Technician /Inbound Call Center Representative

AllianceRx Walgreens Prime Specialty Pharmacy
09.2018 - 11.2020

Floating Pharmacy Technician

Walgreens Pharmacy
06.2015 - 09.2018

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

Emergency Medical Technician -

Mid Florida Technical

Registered Pharmacy Technician (RPhT) -

State of Florida
Alana Narinesingh