BRYAN ANGUS
Lone Tree,CO
Summary
Adaptable IT Administrator with 13 years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
Medasource (Centura Health)
03.2024 - 07.2024
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Managed high levels of call flow and responded to technical support needs.
- Used Service Now to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
IT Systems Administrator
Omni Tax Solutions
02.2024 - 06.2024
- Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
- Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
- Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
- Perform routine and scheduled audits of all systems, including backups.
IT Administrator
Cornerstone Building Brands
02.2023 - 01.2024
- Managed backup, user account and helpdesk systems
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors
- Drafted interface plans to connect local desktop networks with remote, high-performance computing clusters
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention
- Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
IT Service Desktop Engineer
WideOpenWest Inc.
01.2019 - 02.2023
- Provided software support and general technical solutions for operational, database and security requirements in applications
- Configured hardware devices and software settings to optimize network performance
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems
- Created and updated technical documentation for network installations and changes to existing installations
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Help Desk Administrator
Encore Electric
06.2016 - 01.2019
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Built and maintained successful relationships with service providers, vendors, dealers and consumers
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
- Developed online documentation for common processes for both support staff and end-users.
Education
Associate of Applied Science in Computer Programming -
University of Colorado Springs
Colorado Springs, CO05.2013
Associate of Applied Science in Medical Insurance Coding - undefined
Community College of Aurora
Aurora, CO12.2012
Skills
- Performance Monitoring and Optimization
- Application Configuration
- Virus Protection
- Cross-Functional Collaboration
- Data Synchronization
- Software Development
- Data Structures and Algorithms
- Meraki Switch Experience
- Technical Consulting
- Configuration Management
- Computer Imaging
- SCCM
- Service Now
- Router and Switch Configuration
- ITIL Experience
- Active Directory
- Asset Management
Timeline
IT Technical Support Specialist
Medasource (Centura Health)
03.2024 - 07.2024
IT Systems Administrator
Omni Tax Solutions
02.2024 - 06.2024
IT Administrator
Cornerstone Building Brands
02.2023 - 01.2024
IT Service Desktop Engineer
WideOpenWest Inc.
01.2019 - 02.2023
Help Desk Administrator
Encore Electric
06.2016 - 01.2019
Associate of Applied Science in Computer Programming -
University of Colorado Springs
Associate of Applied Science in Medical Insurance Coding - undefined
Community College of Aurora
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