Bryan Angus
Omaha,NE
Summary
Systems Administrator supporting escalated end-user issues, workstation setup, and account provisioning across hybrid IT environments. Delivers Tier 2 and Tier 3 support, maintains Azure security standards, and tests software and server sets to keep systems operational. Strengthens onboarding and patching workflows through fast issue resolution and reliable admin support.
Overview
10
10
years of professional experience
Work History
Service Delivery Manager
TeamLogic IT
10.2025 - Current
- Coordinate end user support across multiple requests, keeping service priorities organized and moving.
- Monitor service queues and response patterns to identify recurring issues and maintain consistent delivery.
- Apply ITIL-based practices to standardize service workflows and improve request handling consistency.
- Support application configuration changes for users and devices while documenting updates for future troubleshooting.
Systems Administrator
S&P Global Market Intelligence
11.2024 - 10.2025
- Resolved 25 escalated tickets daily, delivering timely end-user support through ServiceNow and incident triage.
- Delivered Tier 2 and Tier 3 troubleshooting for problem identification, diagnosis, and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness and server administration standards.
- Created and maintained Azure security standards and best practices across the Azure domain.
IT Administrator
Vorto AI
08.2024 - 10.2024
- Managed employee onboarding and offboarding, coordinating access changes and account setup across internal systems.
- Monitored databases and resolved issues proactively, supporting reliable server performance within SharePoint environments.
- Supported the migration team in moving services to Azure and cloud platforms during the short-term contract.
IT Technical Support Specialist
Medasource/Centura Health
04.2024 - 07.2024
- Used Service Now to manage and route support requests, keeping incidents organized and moving toward resolution.
- Patched software and installed new versions to address security issues and protect data.
- Supported end users with application configuration, data synchronization, and computer imaging tasks.
IT Systems Administrator
Omni Tax Solutions
02.2024 - 04.2024
- Managed user, group, permission, group policy, and print service administration across internal systems.
- Investigated event-log warnings and errors to diagnose system issues and resource conflicts.
- Monitored data-center health with existing tools, responded to hardware issues, and built, tested, and maintained new servers.
- Supported laptops, desktops, routers, switches, firewalls, printers, phones, and network segments, including security updates.
- Administered ServiceNow, SCCM, Microsoft Intune, and Azure Active Directory for incident triage, endpoint support, and patch management.
IT Administrator
Cornerstone Building Brands
02.2023 - 01.2024
- Managed backup, user account, and helpdesk systems to keep daily operations organized and responsive.
- Directed installation, maintenance, and reporting for servers while prioritizing tickets by technical impact.
- Drafted interface plans to connect local desktop networks with remote, high-performance computing clusters.
- Supported application configuration, configuration management, and endpoint patching across user systems.
- Used SCCM and Microsoft Intune to streamline computer imaging, data synchronization, and device setup.
IT Service Desktop Engineer
WideOpenWest Inc.
01.2019 - 02.2023
- Configured hardware devices and software settings to optimize network performance across desktop environments.
- Evaluated LAN and WAN performance data to verify availability and speed, isolating network problems quickly.
- Delivered software support for operational, database, and security requirements in applications, including SCCM and Microsoft Intune support.
Help Desk Administrator
Encore Electric
06.2016 - 01.2019
- Troubleshot hardware issues and coordinated repairs for end users with service providers, vendors, dealers, and consumers.
- Reviewed support cases for technical accuracy and identified process improvements to strengthen resolution quality.
- Developed online documentation for common support processes, improving access for staff and end users.
Education
Associate of Applied Science - Computer Programming
University of Colorado Springs
Colorado Springs, CO05-2013
Associate of Applied Science - Medical Insurance Coding
Community College of Aurora
Aurora, CO12-2012
Skills
- Application configuration
- Configuration management
- Computer imaging
- Data synchronization
- SCCM
- Microsoft Intune
- Azure Active Directory
- ServiceNow
- Technical consulting
- ITIL experience
- Incident triage
- End user support
- Performance monitoring and optimization
- Router and switch configuration
- Virus protection
- Server administration
- Endpoint patch management
Timeline
Service Delivery Manager
TeamLogic IT
10.2025 - Current
Systems Administrator
S&P Global Market Intelligence
11.2024 - 10.2025
IT Administrator
Vorto AI
08.2024 - 10.2024
IT Technical Support Specialist
Medasource/Centura Health
04.2024 - 07.2024
IT Systems Administrator
Omni Tax Solutions
02.2024 - 04.2024
IT Administrator
Cornerstone Building Brands
02.2023 - 01.2024
IT Service Desktop Engineer
WideOpenWest Inc.
01.2019 - 02.2023
Help Desk Administrator
Encore Electric
06.2016 - 01.2019
Associate of Applied Science - Medical Insurance Coding
Community College of Aurora
Associate of Applied Science - Computer Programming
University of Colorado Springs