Bryan Arath Gonzalez Zepeda
Chula Vista,CA
Summary
Dynamic Crew Trainer with over a year of experience in fast-paced environments, focusing on enhancing team performance and customer satisfaction. Achievements include rapid promotion to crew trainer within three months and receiving management training prior to departure, demonstrating a strong commitment to professional growth. Proficient in customer service and effective communication, fostering positive relationships with diverse clientele. Eager to further develop skills in a collaborative team setting, aiming to contribute to continuous improvement and operational excellence.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
09.2023 - 10.2024
- In the role of Crew Trainer at McDonald's, the focus was on training new employees to ensure they understood the operational standards and delivered excellent customer service
- This position involved not only educating new crew members but also fostering a supportive and engaging environment where they could thrive
- Actively contributed to maintaining the restaurant's cleanliness and adherence to safety protocols
- Successfully trained new hires in operational procedures within a three-month timeframe, leading to a promotion as a Crew Trainer
- Established strong relationships with customers through effective communication and service delivery
- Facilitated team-building activities that enhanced collaboration and morale among staff
- Played a critical role in the onboarding process by creating engaging training materials that improved new hire retention
Education
High School Diploma - undefined
Olympian High School
07.2024
Skills
- Adaptability
- Customer Service
- Effective Communication
- Team Building
- Operational Standards
- Training Newbies
LANGUAGES
Spanish
English
Timeline
Crew Trainer
McDonald's
09.2023 - 10.2024
High School Diploma - undefined
Olympian High School
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