Summary
Overview
Work History
Education
Skills
Timeline
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BRYAN ATTIDORE

Atlanta,GA

Summary

Highly skilled IT specialist with over 4 years of hands-on experience and a proven track record of excellence in problem-solving and customer service. A US Navy veteran with a strong work ethic and leadership experience. Proficient in installation, maintenance, and troubleshooting of various IT systems and equipment.

Overview

8
8
years of professional experience

Work History

Field Engineer

DELTA Airlines
Atlanta, GA
06.2023 - 04.2024
  • Managed technology-related issues for the operations floor
  • Provided technical support to Delta Airlines employees and customers that included troubleshooting hardware and software issues, resolving technical problems, and assisting users with IT-related queries
  • Created laptop images and user profiles, managed virtual desktop infrastructure
  • Assisted in implementing and maintaining security measures to protect assets and data
  • Provided real-time updates to the Director of Operations
  • Installed and replaced Cisco office phones, maintained servers stored in other buildings
  • Sent alerts to notify users of faulty applications or websites.
  • Created and managed incident tickets with Service Now and Salesforce
  • Built relationships with vendors to ensure timely delivery of necessary equipment or services.

I.T. Field Service Technician

H&R Block
Atlanta
06.2022 - 06.2023
  • Created user accounts, performed PC diagnostics/repair, and configurations
  • Resolved customer complaints and closed over 375 tickets using Salesforce ticketing system
  • Installed and configured switches, routers, and patch panels
  • Installed Phone and phone cables
  • Installed Servers and Printers
  • Conducted wellness checks on assigned offices and troubleshooted phone lines
  • Handled over 30 calls a day at the call center, processing requests and assigning techs for on-site troubleshooting
  • Utilized VDI for remote support and troubleshooting of company devices

Walmart Overnight Maintenance

Atlanta
02.2022 - 06.2022
  • Maintained cleanliness of Walmart store, including sweeping, mopping, and organizing
  • Managed cleanliness of bathrooms and waste disposal.

Information Security Systems Technician

US Navy
Virginia
11.2019 - 01.2022
  • Monitored the security of computer networks and systems
  • This included overseeing firewalls, intrusion detection systems, and other security measures to detect and prevent unauthorized access or cyber threats
  • Managed information assurance and conducted vulnerability assessments
  • Closed over 500 tickets using ITSM ticketing system
  • Sent over 700 encrypted messages for communication of missions and assignments
  • Troubleshooted Windows 10 OS and maintained PCs, laptops, and phones.

Professional Business Security Consultants

Atlanta
06.2016 - 07.2019
  • Installed security systems cameras for apartment complexes and large houses
  • Maintained coax, IP, and POE cameras, and monitored systems remotely using Unify Ubiquity systems.

Education

High School Diploma -

South Gwinnett High School
Snellville, GA
05-2019

Skills

  • CompTIA A Certified
  • Exceptional problem-solving abilities
  • Strong work ethic and dedication
  • Leadership experience as a lead supervisor in the US Navy
  • Extensive hands-on experience in IT support

Timeline

Field Engineer

DELTA Airlines
06.2023 - 04.2024

I.T. Field Service Technician

H&R Block
06.2022 - 06.2023

Walmart Overnight Maintenance

02.2022 - 06.2022

Information Security Systems Technician

US Navy
11.2019 - 01.2022

Professional Business Security Consultants

06.2016 - 07.2019

High School Diploma -

South Gwinnett High School

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BRYAN ATTIDORE