Dariephyl Sanchez
Honolulu,HI
Summary
Experienced IT professional with 6 years of diverse industry expertise spanning education, healthcare, and retail. Proficient in managing both Microsoft and Apple systems, demonstrating adaptability and versatility. Proven track record of optimizing operations, enhancing user experiences, and collaborating effectively within cross-functional teams in an enterprise environment. Committed team player known for driving innovation and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Hawaii Medical Services Association (HMSA)
07.2018 - Current
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Managed setup and maintenance of workspace management solutions such as MECM and AirWatch.
- Inspected ticket resolution performance, identifying areas of possible improvement and directing identified weaknesses to engineering supervisor.
- Led system administration, overseeing software installations across multiple facilities.
- Maintained Security compliance by keeping software up to date and SOC2 standards and recommendations by IT Security team.
Technical Expert
Apple
08.2011 - 06.2023
- Troubleshoot customer owned Apple hardware and software.
- Repaired iPhones modular parts like screens, batteries, speakers, etc.
- Recommended cost effective and relative solutions to customer issues.
- Trained new employees on processes and procedures.
- Implemented and streamlined new processes to promote efficiency.
AV Tech
Hawaii Department Of Education
07.2017 - 07.2018
- Set up projectors, laptops and microphones for live presentations.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Programmed and operated audio-visual equipment to support seamless live events.
- Pulled and terminated variety of cables.
- Performed service and system maintenance as directed.
Education
Associate of Applied Science - Computer Electronics Networking And Technology
Honolulu Community College
Honolulu, HI07.2018
Skills
- Software Repair
- Network Security
- PC Networking
- User Experience
- Microsoft SCCM
- CompTIA A Certified
- CompTIA Security Certified
- Remote Desktop Services
- Deployment Leadership
- Customer Satisfaction
- Airwatch MDM
- ServiceNow Platform Specialist
Certification
- CompTIA Security+
- CompTIA A+
- Apple iPhone repair certification
- Apple iOS troubleshooting certification
Timeline
Desktop Engineer
Hawaii Medical Services Association (HMSA)
07.2018 - Current
AV Tech
Hawaii Department Of Education
07.2017 - 07.2018
Technical Expert
Apple
08.2011 - 06.2023
Associate of Applied Science - Computer Electronics Networking And Technology
Honolulu Community College
- CompTIA Security+
- CompTIA A+
- Apple iPhone repair certification
- Apple iOS troubleshooting certification
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