Zane Oshiro
Mililani,HI
Summary
A dynamic professional who has proven themselves at Blue Cross Blue Shield of Hawaii, adept in customer relations and critical thinking. In the past, I have worked on startup campaigns and streamlining communication processes, which have helped me develop the necessary skills. I believe that my experiences through work and school have built a person who is ready to take on any task set before them.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Plan Navigator 1
HMSA, Hawaii Medical Service Association
Kapolei, HI
03.2024 - Current
- Resolved customer inquiries related to medical insurance plans, including eligibility, billing, and claims processing.
- Reviewed and communicated prior authorization requests for medical procedures and medications according to established guidelines.
Insurance Agent's Team Member
State Farm - Agent Thomas Jansson
‘Aiea, HI
10.2023 - 02.2024
- Answer incoming phone calls, then route to the appropriate team member.
- Intake member's payments by phone or in person.
- Made outbound calls to potential local companies about business.
Director of Website Communications Assistant
Linfield University, Strategic Communications
McMinnville, OR
01.2022 - 05.2023
- Assist in aiding the development of a new website for the University through Microsoft Sharepoint.
- Draft and edit content on the University's multiple websites.
- Coordinate with other departments for up-to-date status of current marketing and brand strategy.
Education
Master of Science - Design And Innovation
Linfield University
McMinnville, OR06-2023
Bachelor of Science - Marketing
Linfield University
McMinnville, OR05-2022
Skills
- Call center operations
- Campaign execution
- Change management
- Code switching
- Critical & Creative thinking
- Google tools
- Marketing and Advertising
- Microsoft Sharepoint
Certification
- Hawaii Casualty Producer License - Exam FX, Pearson Vue Professional Center Honolulu - 02/2024
Timeline
Health Plan Navigator 1
HMSA, Hawaii Medical Service Association
03.2024 - Current
Insurance Agent's Team Member
State Farm - Agent Thomas Jansson
10.2023 - 02.2024
Director of Website Communications Assistant
Linfield University, Strategic Communications
01.2022 - 05.2023
Master of Science - Design And Innovation
Linfield University
Bachelor of Science - Marketing
Linfield University
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