Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JAMES DAVENPORT, IV

Honolulu,HI

Summary

Results-driven and detail-oriented professional with proven expertise in building strategic relationships, solving complex problems, and driving team performance. Recognized for exceptional communication, analytical thinking, and organizational skills. Adept at thriving in high-pressure, fast-paced environments while consistently exceeding expectations and delivering high-impact results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Bayada Home Health Care
08.2023 - Current
  • Implement individualized Behavior Intervention Plans (BIPs) using evidence-based Applied Behavior Analysis (ABA) strategies to provide direct one-on-one or two-on-one support for clients with autism and developmental disabilities.
  • Manage and reduce challenging behaviors such as self-injurious behavior, aggression, property destruction, and elopement while supporting clients in achieving behavioral goals, skill acquisition, and daily living skills.
  • Collect, analyze, and report data to a multidisciplinary team to track client progress, target treatment plan adjustments, and ensure positive outcomes.
  • Utilize QBS (Quality Behavioral Solutions)-trained de-escalation techniques in crisis prevention and management to mitigate high-intensity and dangerous behaviors, focusing on client safety and maintaining a calm, nurturing environment.

Customer Service Agent / Car Support Agent

Sixt Rent a Car
07.2022 - 07.2023
  • Enhanced customer engagement and earned personalized 5-star reviews, contributing to branch recognition in global rankings.
  • Conducted detailed inspections on a diverse fleet of vehicles to ensure they met safety standards and were in optimal driving condition.
  • Managed busy periods effectively, maintaining a calm and organized approach to handle high-volume customer flow.
  • Addressed customer concerns with prompt, effective communication, ensuring timely resolution and maintaining high satisfaction levels.
  • Actively engaged in continuous training and development programs to stay informed about industry advancements and company policies.

Student Intern / Steering Committee Member

Children's Literature of Hawaii
01.2022 - 06.2022
  • Collaborated closely with a team of writers and editors during weekly steering committee meetings to shape content and planning for the Children’s Literature of Hawaii’s biennial conference of 2022.
  • Conducted interviews and independent research to craft compelling biographies of featured authors and illustrators, highlighting their backgrounds, achievements, and artistic styles to engage attendees.
  • Demonstrated strong organizational skills by managing multiple authors and illustrators profiles simultaneously while successfully meeting deadlines.
  • Developed and implemented a targeted marketing plan by reviewing databases (HSTA, DOE, and College of Education) and creating promotional materials, including newsletters and flyers distributed across the UH Mānoa campus.

Education

B.A. - Sociology

University of Hawai‘i at Mānoa
Honolulu, HI
05.2022

Skills

  • Microsoft Office
  • Applied Behavior Analysis
  • Data Collection & Analysis
  • Rapport Building & Motivation Strategies
  • Critical thinking
  • Collaboration & Teamwork
  • Verbal & Written Communication
  • Problem-Solving & Adaptability
  • Fast learner
  • Report Writing
  • Marketing and Promotion

Accomplishments

    Key contributor in Sixt Oahu's victory in an international competition among all global Sixt branches by enhancing customer engagement and securing outstanding Google reviews, ultimately elevating our brand’s reputation worldwide (Sixt Rent The Car).

    Achieved a 50% decrease in elopement behaviors over 9 weeks (Bayada Home Health Care)

    Recognized by BCBA for exceptional implementation of antecedent-based interventions and high teachability in applying behavior plan strategies (Bayada Home Health Care).

    Praised for genuine rapport and commitment to client care, consistently providing emotional and behavioral support during difficult moments (Bayada Home Health Care).

Certification

  • RBT - Registered Behavior Technician
  • QBS Safety-Care Trained
  • HIPAA Compliance Trained

Timeline

Registered Behavior Technician

Bayada Home Health Care
08.2023 - Current

Customer Service Agent / Car Support Agent

Sixt Rent a Car
07.2022 - 07.2023

Student Intern / Steering Committee Member

Children's Literature of Hawaii
01.2022 - 06.2022

B.A. - Sociology

University of Hawai‘i at Mānoa

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