Tremaine Wheat
Mobile,AL
Summary
Achieved industry-standard CompTIA A+ and Network+ certifications. For Almost 4 years, have served as a key IT support professional for the largest IT organization in Mobile, AL, delivering critical hardware, software, and network support across multiple county school systems and consistently recognized as a reliable, high-impact employee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Technician
Arey Jones Educational Solutions
Mobile, USA
09.2022 - Current
- Diagnosed and repaired educational technology equipment in diverse settings.
- Installed software updates and performed routine maintenance on devices.
- Collaborated with team members to enhance customer service experiences.
- Provided remote support to troubleshoot technical issues effectively.
- Assembled and configured hardware components for various systems.
- Adapted quickly to new tools and technologies for efficient configuration tasks.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UTAssociate of Applied Science - Computer And Information Systems
Bishop State Community College
Mobile, ALSkills
- Computer troubleshooting
- Installation and repair
- Device configuration
- Hardware & Software Troubleshooting
- Customer service
- Printers and peripherals installation
- Technical support
- Remote support
- Computer imaging
- Quality assurance controls
- Hardware and software installation
- CompTIA A certified
- Switches and routers
- Ticket management
Certification
- CompTIA A+
- CompTIA Network+
- Certified in Lenovo, Dell, HP
- HP Cybersecurity
- Trained in Sales Force
- Apple Swift Programming Certified
Timeline
Field Service Technician
Arey Jones Educational Solutions
09.2022 - Current
Bachelor of Science - Cyber Security
Western Governors University
Associate of Applied Science - Computer And Information Systems
Bishop State Community College