Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Bryan Barcenas

West Palm Beach

Summary

Dynamic IT Specialist with a proven track record at Dycom Industries Inc., enhancing customer satisfaction through expert problem-solving and technical troubleshooting. Adept at fostering teamwork and collaboration, I consistently deliver superior service and optimize user experiences, ensuring efficient resolution of complex issues while following company procedures.

Overview

1
1
year of professional experience

Work History

Assoc Specialist Remote Support IT 20

Dycom Industries Inc.
10.2024 - Current
  • Collaborated with multiple teams to achieve to solve user related issues
  • Improved customer satisfaction rates through proactive problem-solving
  • Great customer service while taking calls as a IT Specialist
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Worked as a team with my team members to solve user related issues
  • Troubleshoot a variety of issues with users on the line
  • Navigating Company systems to ensure a quick and reliable service to the users

Education

Associate of Arts - Computer Science

Palm Beach State College
Lake Worth, FL
05-2025

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Technical communication
  • Troubleshooting techniques
  • Technical troubleshooting
  • Teamwork and collaboration
  • Problem-solving
  • Task prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Video Gaming
  • Web Development and Design
  • Coding and Programming
  • Developing software, websites, and apps in various programming languages
  • App Development

Timeline

Assoc Specialist Remote Support IT 20

Dycom Industries Inc.
10.2024 - Current

Associate of Arts - Computer Science

Palm Beach State College

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