Cassandra Harris
Marietta,GA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Knowledgeable Program Support Specialist known for proactive problem-solving. Maintains high levels of productivity in fast-paced environments. Strong recordkeeping abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
REMOTE- Program Support Specialist
Populus Group
11.2021 - 01.2026
- Answered 50 - 75 incoming calls daily.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Responded to in-person and telephone requests for information and assistance.
- Checked account information for eligibility with program plans and guidelines.
- Provided general program information and assistance.
- Answered and managed incoming and outgoing calls while recording accurate messages for team to assist with possible follow-up questions and/or concerns.
- Assisted clients with inquiries concerning program rules and guidelines.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees.
Certified Pharmacy Technician
Walgreens
04.2021 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Pharmacy Technician II
Beebe Healthcare
09.2014 - 10.2020
- Assisted in medication runs every hour. Completed medication reconciliations, reconstituted IVs, helped prep med orders, stocked the pharmacy and was responsible for floor stock. Operated the Med Rec program independently in the Emergency Department.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Sr. Certified Pharmacy Technician
Walgreens
05.2005 - 05.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed medication orders.
Education
Medical Assisting Certificate - Medical
Sussex Technical Adult Division
Georgetown, DESkills
- Familiar with Cerner applications
- Data entry
- Troubleshooting skills
- Customer relations
- Project management
- Office administration
- Customer service
Certification
PTCB Certified.
LANGUAGES
English
Timeline
REMOTE- Program Support Specialist
Populus Group
11.2021 - 01.2026
Certified Pharmacy Technician
Walgreens
04.2021 - 10.2021
Pharmacy Technician II
Beebe Healthcare
09.2014 - 10.2020
Sr. Certified Pharmacy Technician
Walgreens
05.2005 - 05.2017
Medical Assisting Certificate - Medical
Sussex Technical Adult Division