Dionne Forshee
Oklahoma City,OK
Summary
Organized and detail-oriented administrative professional with extensive experience in client service, scheduling, and record management. Skilled in coordinating complex schedules, communicating effectively with diverse populations, and maintaining confidentiality. Seeking a Surgery Scheduler role to leverage strong organizational, multitasking, and communication skills in a healthcare environment.
Overview
11
11
years of professional experience
Work History
Information Support Specialist
Department of Human Services
Oklahoma City, OK
2024.08 - Current
- Assist clients with application processes for various programs, ensuring accuracy and timely submissions.
- Maintain detailed records of client interactions, adhering to strict confidentiality and privacy policies.
- Collaborate with internal teams to address client needs, resolving issues efficiently
- Utilize excellent communication skills to guide clients through complex documentation and eligibility criteria.
- Documented customer inquiries and resolutions in a ticketing system.
Founder & Program Coordinator
WonderWomen Inc
Oklahoma City, OK
2019.07 - 2024.01
- Organized and coordinated schedules for workshops, events, and resource distribution initiatives.
- Managed participant records, ensuring data accuracy and compliance with organizational standards.
- Fostered partnerships with healthcare providers to expand access to medical resources for underserved populations.
- Provided individualized support, ensuring participants had necessary resources and guidance.
Administrative Assistant
Jackson’s superior services
Midwest City , OK
2014.01 - 2019.07
- Coordinated and managed complex schedules for staff, ensuring seamless operations and timely task execution.
- Maintained and organized records with a focus on confidentiality and accuracy, including handling sensitive client information.
- Communicated effectively with clients and team members, serving as the primary point of contact for inquiries and concerns.
- Implemented office procedures to improve efficiency, supporting daily operations and long-term goals.
- Gained proficiency in data entry and office management systems to streamline processes.
Education
Associate of Science -
Rose State College
Oklahoma City, OKSkills
- Professional Development
- HIPAA Compliance Training
- Conflict Resolution in Client Services
- Time Management & Organizational Skills Development
- Technical Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiar with electronic medical record (EMR) systems (eg, Epic, Cerner)
- Knowledge of medical terminology and surgical procedures
- Experience with scheduling and insurance software
Timeline
Information Support Specialist
Department of Human Services
2024.08 - Current
Founder & Program Coordinator
WonderWomen Inc
2019.07 - 2024.01
Administrative Assistant
Jackson’s superior services
2014.01 - 2019.07
Associate of Science -
Rose State College