Jasmine Wright
Midwest City,OK
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Diligent [Desired Position] with background in providing exceptional support and resolving technical issues. Demonstrated ability to streamline processes, enhancing user satisfaction and operational efficiency. Proven skills in troubleshooting and customer service, ensuring seamless user experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Support Specialist
Archon Resources
09.2023 - 04.2024
Friendly Expert
Communication Solutions, LLC
05.2023 - 07.2023
- Greeting customers
- Help customers get the device they would like
- Help customer decide on a device that fits them
- Try to encourage a sale on promotions we may have been running
Server
Genghis Grill
11.2022 - 03.2023
- Food handling
- Waiting on customers
- Cash handling
- Customer service
- Bussing tables
Back Office Management
Advanced Call Center Technologies, LLC
02.2022 - 11.2022
- Handle dispute claims
- Keyboarding
- Problem solving
Assistant Store Manager
7-Eleven
06.2021 - 02.2022
- Greeted guests and customers
- Worked the cash register
- Counted out cash drawers
- Stocked shelves
Server/Hostess
Chips N Ales
03.2021 - 06.2021
- Take orders
- Make orders
- Prep food
- Clean lobby
- Handle cash
- Open the store
Server/Hostess
Applebee's
08.2020 - 02.2021
- Food handling
- Waiting on customers
- Cash handling
- Customer service
Security Officer
G4S
02.2019 - 06.2019
- Monitor Security Cameras
- Patrol the interior and exterior of property
- Check in the guest
- I.D management
Cashier/Customer Service
Whataburger
01.2017 - 08.2017
- Cash handling
- Food handling
- Order taking
- Stocking
- Customer service
Cashier/Customer Service
Taco Bueno Restaurants
08.2014 - 02.2016
- Customer service
- Cash handling
- Food handling
- Stocking and cleaning
- Order taking
Education
High school diploma or GED -
Norman High School
Norman, OK05.2017
Skills
- Merchandising
- Upselling
- Host/Hostess
- Retail Sales
- Cashiering
- Food Service
- Cash Handling
- POS
- Surveillance
- Food Safety
- Food Handling
- Cleaning Experience
- Restaurant Experience
- Assistant Manager Experience
- Store Management Experience
- Busser
- Serving Experience
- Supervising Experience
- Security
- Food Preparation
- Schedule management
- Office management
- Budgeting
- Vendor management
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
- Empathy and patience
- Service Desk Operations
- Security Protocols
- Call Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Friendly and Patient
- Highly Professional
Certification
- First Aid Certification, 07/31/24
- Driver's License
- Food Handler, 07/31/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Information Support Specialist
Archon Resources
09.2023 - 04.2024
Friendly Expert
Communication Solutions, LLC
05.2023 - 07.2023
Server
Genghis Grill
11.2022 - 03.2023
Back Office Management
Advanced Call Center Technologies, LLC
02.2022 - 11.2022
Assistant Store Manager
7-Eleven
06.2021 - 02.2022
Server/Hostess
Chips N Ales
03.2021 - 06.2021
Server/Hostess
Applebee's
08.2020 - 02.2021
Security Officer
G4S
02.2019 - 06.2019
Cashier/Customer Service
Whataburger
01.2017 - 08.2017
Cashier/Customer Service
Taco Bueno Restaurants
08.2014 - 02.2016
High school diploma or GED -
Norman High School
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